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  1. portfolio-jesse portfolio-jesse Public

    Site pessoal e portfólio de projetos | Gerente de Produto e dados | Liderança em CX, CS | Qualidade, monitoria e Treinamento | Inteligência Relatorial | BI | SQL | Data Science

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  2. NLP-Insights--CX NLP-Insights--CX Public

    Project utilizing Artificial Intelligence, NLP with expression cloud modeling, an Attrition propensity panel, and integration with a proprietary CRM.

  3. PBIPracticies-PredictionCX PBIPracticies-PredictionCX Public

    NPS and Churn prediction algorithm based on Lean Six Sigma and Logistic Regression modeled in Power BI

  4. Squad-Delivery-Panel Squad-Delivery-Panel Public

    This project, integrated with DevOps and JIRA, is capable of demonstrating and ensuring visibility of sprint deliverables and task status, completion percentage, and effort in real time per project.

  5. Performance-Optimization-Algorithm-SLA- Performance-Optimization-Algorithm-SLA- Public

    A project focused on continuous improvement for people management and operational performance, capable of predicting penalties for poor performance and simulating scenarios for recovery.

  6. Root-Causes-of-Satisfaction Root-Causes-of-Satisfaction Public

    This Salesforce integration project identifies the root cause of customer dissatisfaction with service, providing a clear mapping of the issue, date, person, and circumstances of the complaint.