💼 About Me

I’m an IT Support-focused professional with hands-on experience working with Active Directory, Microsoft 365, and Windows environments.

I enjoy troubleshooting technical issues, identifying root causes, and helping users get back to work quickly.

This portfolio highlights the real-world support scenarios I’ve worked through while building practical, job-ready experience.

IT Support Portfolio – Active Directory, Microsoft 365 & Networking

This repository showcases the hands-on labs and support scenarios I’ve worked through while practicing real IT support tasks.

The focus here isn’t just on setting things up — it’s about troubleshooting issues the way they happen in real environments: understanding the problem, identifying the root cause, and resolving it properly.

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Overview

This portfolio reflects the kind of day-to-day work handled in IT Support roles, including:

• Supporting users with login and access issues
• Managing accounts in Active Directory and Microsoft 365
• Troubleshooting Windows system problems
• Investigating network issues (DNS, connectivity, access)
• Resolving real-world scenarios like shared folder access, slow systems, and update failures

Each lab is structured like a real support ticket — starting from the user’s issue through to investigation, root cause, and resolution.

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🖥️ Lab Environment

To simulate a realistic working environment, I built a small lab using:

• Windows Server (Domain Controller with Active Directory & DNS)
• Windows client machine (user workstation simulation)
• Ubuntu Linux server
• VirtualBox internal network

This setup allows me to test how users, systems, and network services interact in a controlled environment.

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🧑‍💻 Skills Practiced

Across these labs, I’ve worked on:

• Managing users, groups, and access in Active Directory
• Handling Microsoft 365 user accounts, licensing, and mailbox issues
• Troubleshooting Windows systems (performance, updates, malware)
• Diagnosing network issues (DNS, DHCP, VPN, connectivity problems)
• Configuring Group Policy for drive mapping and access control
• Investigating Exchange Online and Outlook-related issues
• Testing basic Linux integration within an Active Directory environment
• Following a structured approach to troubleshooting and incident handling
• Using PowerShell and Python for simple automation tasks

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🔍 Example Scenarios

Some of the real-world issues I worked through include:

• User unable to log in to the domain
• Shared folder showing “Access Denied”
• Microsoft 365 login or mailbox issues
• DNS not resolving internal resources
• VPN connected but no access to internal systems
• Windows Update failing to install
• Slow system performance
• Malware detection and cleanup

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⚙️ How I Approach Problems

For each issue, I follow a simple and consistent process:

1. Understand what the user is experiencing
2. Check the basics (connectivity, system status)
3. Investigate configurations and settings
4. Identify the root cause
5. Apply a fix
6. Verify everything is working as expected

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🎯 Purpose

I built this portfolio to practice working like an IT Support professional.

Instead of just learning concepts, I focused on:

• Solving real scenarios step by step
• Understanding why issues happen
• Documenting the troubleshooting process clearly
• Building confidence in handling real support tasks

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🚀 Where to Start

If you're reviewing this portfolio for IT Support or Junior SysAdmin roles, these are good starting points:

• Active Directory File Server Access Troubleshooting
• Microsoft 365 Identity Lifecycle Automation
• DNS Resolution Failure in Active Directory
• DHCP IP Assignment Issue
• Exchange Online Incident Investigation
• Python Automation for IT Support Tasks