I am an early-career IT Support professional with hands-on experience in Microsoft 365 administration, Active Directory user management, and structured incident handling within a Jira-based helpdesk environment.
I focus on disciplined troubleshooting, access control management, and documenting incidents using ITIL-aligned practices. Alongside real support experience, I build enterprise-style lab simulations to strengthen my understanding of Windows infrastructure and identity services.
- 🔹 Experience supporting ~50 users in a helpdesk environment
- 🔹 Microsoft 365 account administration & MFA configuration
- 🔹 Active Directory user & security group management
- 🔹 Structured incident documentation & root cause analysis
- IT Support & Incident Handling
- Microsoft 365 Administration
- Active Directory User & Group Management
- Windows 10/11 Troubleshooting
- DNS Fundamentals
- Access Control & Permission Management
- ITIL-based Ticket Lifecycle Practices
🔗 IT-Support-Infrastructure-Lab-Portfolio
This repository documents structured IT support case studies including:
- ✔ Active Directory Security Group Access Investigation
- ✔ DNS Resolution Troubleshooting (Hostname Failure Case Study)
- ✔ ITIL Ticket Lifecycle Simulation
- ✔ Windows Performance & Access Control Troubleshooting
I am continuously expanding my knowledge in Windows infrastructure, identity management, and structured IT operations to grow within enterprise IT support environments.