End-to-end analytics suite for Blinkit, Swiggy, and JioMart — 100k+ orders analyzed to forecast demand, optimize SLAs, and reduce churn (+37% growth impact)

City-level SLA and operations bottleneck analysis using SQL

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Interactive dashboard uncovering ticket trends, SLA performance and backlog risks in customer support operations using Tableau and Excel.

Technical Support SLA Analysis Data Pipeline is a data pipeline project designed to analyze SLA compliance for technical support tickets. This project leverages SQL, Python, Kibana, and Tableau to process, visualize, and monitor ticket performance metrics efficiently.

Excel-based operations dashboard to analyze city-wise order volume and SLA performance