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digital-fte

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NovaDeskAI — Omnichannel Customer Success Digital FTE powered by Groq LLaMA. Handles support tickets via Web Form, Gmail, and WhatsApp with AI responses, Kafka event streaming, real-time escalation, and cross-channel identity. Built with FastAPI, Next.js, and Docker.

  • Updated Mar 10, 2026
  • Python

Hackathon 5 — Stage 2 implementation of the Customer Success Digital FTE. This stage introduces FastAPI backend services, MCP tools, database persistence, and multi-channel support (Gmail, WhatsApp, Web Form). Project Owner: Mehreen Asghar

  • Updated Mar 14, 2026
  • Python

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