Freshdesk utilities

Productivity scripts for freshdesk.com.

Prerequisites

• Python 3 (tested on 3.6)
• pip install requests
• pip install python3-wget
• Freshdesk API key (can be found in "Profile settings")

get_attachments.py

Downloads all attachments of a ticket, sorts them by post, extracts ZIP and TAR acrhives. All will be placed in a directory called attachments in the current working directory.

Usage:

get_attachments.py --apikey <api_key> --ticket <ticket_number>