Welcome to the ServiceNow Data and AI hands-on lab guide will give you practical experience with ServiceNow's Generative AI assistant, Now Assist, and AI Agents, that you can leverage for Demos & POVs.
By completing this workshop, you will:
- Enable Now Assist and start using GenAI
- Review the Now Assist and Agents turnkey configuration
- Learn to deploy advanced features and capabilities of Now Assist, & AI Agent
- Access to a ServiceNow demohub instance with Now Assist and AI Search enabled
- Admin privileges for configuration
- Basic familiarity with ServiceNow platform
| Section | Topic | Estimated Time |
|---|---|---|
| Kindergarten | ||
| Section 0 | Using Integration Hub | 40 minutes |
| Section 1 | Start using Gen AI on Day 1 | 5 minutes |
| Section 2 | Building AI Agents and Use Cases | 20 minutes |
| Section 3 | Building Knowledge Graph and AI Agent | 30 minutes |
| Section 4 | Building Skill Kit with Tools | 30 minutes |
| Primary | ||
| Section 5 | Stop Words and AI Search Configuration | 20 minutes |
| Section 6 | Gen AI Controller Configuration | 20 minutes |
| Section 7 | Skill Kit with OpenAI | 20 minutes |
| High School | ||
| Section 8 | Virtual Agent Designer with LLM | 30 minutes |
| Section 9 | Data Privacy and Security | 20 minutes |
| Junior College | ||
| Section 10 | Now Assist for DocIntel Document Extraction | 40 minutes |
| Section 11 | Building Doc Intel AI Agent | 20 minutes |
| University | ||
| Section 12 | Advanced Features | 20 minutes |
| Section 13 | Building XCC Connector | 20 minutes |
- Gen AI Controller
- Virtual Agent Designer
- Stop Words
- Now Assist in AI Search
- Now Assist Skill Kit
- Data Privacy
- Appendix A1: Now Creator Sample Prompts
- Appendix A2: Agent Ideas
- Appendix A3: AI Search Set-Up
- Appendix A4: Application Scope
- Start with Lab Configuration to verify your instance is ready
- Follow the sections in order for the best learning experience
- Each section builds upon previous knowledge and configurations
- Screenshots are referenced throughout - they're stored in the
/screenshotsfolder - Code blocks may need review and adjustment for your specific environment
- Take time to understand each step before proceeding
- Use the appendix for additional examples and troubleshooting
This workshop was created for technical workshops and covers explanation, code examples, and step-by-step procedures with visual guidance. The content is designed for linear, step-by-step following.
© 2025 ServiceNow, Inc. All rights reserved. This workshop guide is for educational purposes.