Telegram Customer Support Chatbot 🤖

A Node.js backend application for a Telegram-based customer support chatbot.
This bot provides secure communication and real-time responses, designed to integrate with a website frontend for seamless customer interaction.

---

✨ Features

• Real-time customer support via Telegram
• Built with Node.js and Express
• Secure API integration with Telegram Bot API
• Easy to configure and extend
• Supports webhook & long polling modes
• Ready for frontend integration

---

📂 Project Structure

your-repo-name/
├── src/
│   ├── bot.js         # Core bot logic
│   ├── server.js      # Express server & webhook handler
│   ├── config.js      # Configuration & environment variables
│   └── utils/         # Helper functions
├── .env.example       # Example environment config
├── package.json
├── README.md

---

🚀 Getting Started

1. Clone the repository

git clone https://github.com/yourusername/your-repo-name.git
cd your-repo-name

2. Install dependencies

npm install

3. Configure environment variables

Create a .env file in the project root:

TELEGRAM_BOT_TOKEN=your_bot_token_here
PORT=3000
WEBHOOK_URL=https://your-server.com/webhook

⚠️ You can get a bot token by talking to @BotFather on Telegram.

4. Run the bot

For development (long polling mode):

npm run dev

For production (webhook mode):

npm start

---

🔌 Usage

• Start a chat with your bot on Telegram.
• Type a message → bot will respond in real time.
• Integrate with your website frontend to handle customer queries seamlessly.

Example response:

User: Hi, I need help with my order.
Bot: 👋 Hello! Please provide your order number so I can assist you.

---

🛠️ Deployment

You can deploy this app on:

• Heroku
• Render
• Railway
• VPS / Docker

For webhook mode, ensure your server has a valid HTTPS domain.

---

🤝 Contributing

1. Fork this repo
2. Create your feature branch (git checkout -b feature/awesome)
3. Commit changes (git commit -m 'Add awesome feature')
4. Push to branch (git push origin feature/awesome)
5. Open a Pull Request 🎉

---

📜 License

This project is licensed under the MIT License. See LICENSE for details.

---

🙌 Acknowledgements

• Telegram Bot API
• Node.js
• Express