Provider IDs for contacts

.changeset/provider-id-contacts.md

@@ -0,0 +1,5 @@
+---
+"@plotday/twister": minor
+---
+
+Changed: Made `NewContact.email` optional to support provider-ID-based contact resolution

connectors/AGENTS.md

@@ -903,7 +903,8 @@ After creating a new connector, add it to `pnpm-workspace.yaml` if not already c
 12. **❌ Forgetting to clean up on disable** — Delete callbacks, webhooks, and stored state
 13. **❌ Two-way sync without metadata correlation** — Embed Plot ID in external item metadata to prevent duplicates from race conditions (see SYNC_STRATEGIES.md §6)
 14. **❌ Stripping HTML tags locally** — Pass raw HTML with `contentType: "html"` for server-side conversion. Local regex stripping breaks encoding and loses links
-15. **❌ Not setting `created` on notes from external data** — Always pass the external system's timestamp (e.g., `internalDate` from Gmail, `created_at` from an API) as the note's `created` field. Omitting it defaults to sync time, making all notes appear to have been created "just now"
+15. **❌ Using placeholder titles in comment/update webhooks** — `title` always overwrites on upsert. Always use the real entity title (fetch from API if not in the webhook payload). Never use IDs or keys as placeholder titles
+16. **❌ Not setting `created` on notes from external data** — Always pass the external system's timestamp (e.g., `internalDate` from Gmail, `created_at` from an API) as the note's `created` field. Omitting it defaults to sync time, making all notes appear to have been created "just now"
 
 ## Study These Examples
 

connectors/asana/src/asana.ts

@@ -340,18 +340,20 @@ export class Asana extends Connector<Asana> {
     let authorContact: NewContact | undefined;
     let assigneeContact: NewContact | undefined;
 
-    if (createdBy?.email) {
+    if (createdBy) {
       authorContact = {
-        email: createdBy.email,
+        ...(createdBy.email ? { email: createdBy.email } : {}),
         name: createdBy.name,
         avatar: createdBy.photo?.image_128x128,
+        ...(createdBy.gid ? { source: { provider: AuthProvider.Asana, accountId: createdBy.gid } } : {}),
       };
     }
-    if (assignee?.email) {
+    if (assignee) {
       assigneeContact = {
-        email: assignee.email,
+        ...(assignee.email ? { email: assignee.email } : {}),
         name: assignee.name,
         avatar: assignee.photo?.image_128x128,
+        ...(assignee.gid ? { source: { provider: AuthProvider.Asana, accountId: assignee.gid } } : {}),
       };
     }
 
@@ -597,18 +599,20 @@ export class Asana extends Connector<Asana> {
       let authorContact: NewContact | undefined;
       let assigneeContact: NewContact | undefined;
 
-      if (createdBy?.email) {
+      if (createdBy) {
         authorContact = {
-          email: createdBy.email,
+          ...(createdBy.email ? { email: createdBy.email } : {}),
           name: createdBy.name,
           avatar: createdBy.photo?.image_128x128,
+          ...(createdBy.gid ? { source: { provider: AuthProvider.Asana, accountId: createdBy.gid } } : {}),
         };
       }
-      if (assignee?.email) {
+      if (assignee) {
         assigneeContact = {
-          email: assignee.email,
+          ...(assignee.email ? { email: assignee.email } : {}),
           name: assignee.name,
           avatar: assignee.photo?.image_128x128,
+          ...(assignee.gid ? { source: { provider: AuthProvider.Asana, accountId: assignee.gid } } : {}),
         };
       }
 
@@ -687,11 +691,12 @@ export class Asana extends Connector<Asana> {
       // Extract story author
       let storyAuthor: NewContact | undefined;
       const author: any = latestStory.created_by;
-      if (author?.email) {
+      if (author) {
         storyAuthor = {
-          email: author.email,
+          ...(author.email ? { email: author.email } : {}),
           name: author.name,
           avatar: author.photo?.image_128x128,
+          ...(author.gid ? { source: { provider: AuthProvider.Asana, accountId: author.gid } } : {}),
         };
       }
 

connectors/github/src/github.ts

@@ -196,6 +196,7 @@ export class GitHub extends Connector<GitHub> {
       email: `${user.id}+${user.login}@users.noreply.github.com`,
       name: user.login,
       avatar: user.avatar_url ?? undefined,
+      source: { provider: AuthProvider.GitHub, accountId: String(user.id) },
     };
   }
 

connectors/jira/src/jira.ts

@@ -335,17 +335,17 @@ export class Jira extends Connector<Jira> {
     let authorContact: NewContact | undefined;
     let assigneeContact: NewContact | undefined;
 
-    if (reporter?.emailAddress) {
+    if (reporter) {
       authorContact = {
-        email: reporter.emailAddress,
+        ...(reporter.emailAddress ? { email: reporter.emailAddress } : {}),
         name: reporter.displayName,
         avatar: reporter.avatarUrls?.["48x48"],
         ...atlassianSource(reporter.accountId),
       };
     }
-    if (assignee?.emailAddress) {
+    if (assignee) {
       assigneeContact = {
-        email: assignee.emailAddress,
+        ...(assignee.emailAddress ? { email: assignee.emailAddress } : {}),
         name: assignee.displayName,
         avatar: assignee.avatarUrls?.["48x48"],
         ...atlassianSource(assignee.accountId),
@@ -406,9 +406,9 @@ export class Jira extends Connector<Jira> {
       // Extract comment author
       let commentAuthor: NewContact | undefined;
       const author = comment.author;
-      if (author?.emailAddress) {
+      if (author) {
         commentAuthor = {
-          email: author.emailAddress,
+          ...(author.emailAddress ? { email: author.emailAddress } : {}),
           name: author.displayName,
           avatar: author.avatarUrl,
           ...atlassianSource(author.accountId),
@@ -647,17 +647,17 @@ export class Jira extends Connector<Jira> {
     let authorContact: NewContact | undefined;
     let assigneeContact: NewContact | undefined;
 
-    if (reporter?.emailAddress) {
+    if (reporter) {
       authorContact = {
-        email: reporter.emailAddress,
+        ...(reporter.emailAddress ? { email: reporter.emailAddress } : {}),
         name: reporter.displayName,
         avatar: reporter.avatarUrls?.["48x48"],
         ...atlassianSource(reporter.accountId),
       };
     }
-    if (assignee?.emailAddress) {
+    if (assignee) {
       assigneeContact = {
-        email: assignee.emailAddress,
+        ...(assignee.emailAddress ? { email: assignee.emailAddress } : {}),
         name: assignee.displayName,
         avatar: assignee.avatarUrls?.["48x48"],
         ...atlassianSource(assignee.accountId),
@@ -740,9 +740,9 @@ export class Jira extends Connector<Jira> {
     // Extract comment author
     let commentAuthor: NewContact | undefined;
     const author = comment.author;
-    if (author?.emailAddress) {
+    if (author) {
       commentAuthor = {
-        email: author.emailAddress,
+        ...(author.emailAddress ? { email: author.emailAddress } : {}),
         name: author.displayName,
         avatar: author.avatarUrls?.["48x48"],
         ...atlassianSource(author.accountId),
@@ -764,7 +764,7 @@ export class Jira extends Connector<Jira> {
     const link: NewLinkWithNotes = {
       ...(source ? { source } : {}),
       type: "issue",
-      title: issue.key, // Placeholder; upsert by source will preserve existing title
+      title: issue.fields?.summary || issue.key,
       notes: [
         {
           key: `comment-${comment.id}`,

connectors/linear/src/linear.ts

@@ -109,32 +109,30 @@ export class Linear extends Connector<Linear> {
 
   /**
    * Resolve author contact from a Linear user object.
-   * Falls back to cached viewer info when the API doesn't return an email.
+   * Uses provider ID for contact resolution when available.
    */
-  private async resolveAuthorContact(
+  private resolveAuthorContact(
     user: { id?: string; email?: string; name?: string; avatarUrl?: string | null } | null | undefined,
-    projectId: string
-  ): Promise<NewContact | undefined> {
+  ): NewContact | undefined {
     if (!user) return undefined;
 
-    if (user.email) {
+    // Always use provider ID for contact resolution when available
+    if (user.id) {
       return {
-        email: user.email,
+        ...(user.email ? { email: user.email } : {}),
         name: user.name ?? "",
         avatar: user.avatarUrl ?? undefined,
+        source: { provider: AuthProvider.Linear, accountId: user.id },
       };
     }
 
-    // Linear API often omits email on creator relations — check if it's the authenticated user
-    if (user.id) {
-      const viewerInfo = await this.get<ViewerInfo>(`viewer_info_${projectId}`);
-      if (viewerInfo?.email && user.id === viewerInfo.linearId) {
-        return {
-          email: viewerInfo.email,
-          name: user.name || viewerInfo.name,
-          avatar: user.avatarUrl ?? viewerInfo.avatar,
-        };
-      }
+    // Fallback: email only (no provider ID)
+    if (user.email) {
+      return {
+        email: user.email,
+        name: user.name ?? "",
+        avatar: user.avatarUrl ?? undefined,
+      };
     }
 
     return undefined;
@@ -444,14 +442,15 @@ export class Linear extends Connector<Linear> {
     }
 
     // Prepare author and assignee contacts - will be passed directly as NewContact
-    const authorContact = await this.resolveAuthorContact(creator, projectId);
+    const authorContact = this.resolveAuthorContact(creator);
     let assigneeContact: NewContact | undefined;
 
-    if (assignee?.email) {
+    if (assignee) {
       assigneeContact = {
-        email: assignee.email,
+        ...(assignee.email ? { email: assignee.email } : {}),
         name: assignee.name,
         avatar: assignee.avatarUrl ?? undefined,
+        ...(assignee.id ? { source: { provider: AuthProvider.Linear, accountId: assignee.id } } : {}),
       };
     }
 
@@ -485,13 +484,7 @@ export class Linear extends Connector<Linear> {
       let commentAuthor: NewContact | undefined;
       try {
         const user = await comment.user;
-        if (user?.email) {
-          commentAuthor = {
-            email: user.email,
-            name: user.name,
-            avatar: user.avatarUrl ?? undefined,
-          };
-        }
+        commentAuthor = this.resolveAuthorContact(user);
       } catch (error) {
         console.error(
           "Error fetching comment user:",
@@ -733,14 +726,15 @@ export class Linear extends Connector<Linear> {
     const assignee = issue.assignee || null;
 
     // Build thread update with only issue fields (no notes)
-    const authorContact = await this.resolveAuthorContact(creator, projectId);
+    const authorContact = this.resolveAuthorContact(creator);
     let assigneeContact: NewContact | undefined;
 
-    if (assignee?.email) {
+    if (assignee) {
       assigneeContact = {
-        email: assignee.email,
+        ...(assignee.email ? { email: assignee.email } : {}),
         name: assignee.name,
         avatar: assignee.avatarUrl ?? undefined,
+        ...(assignee.id ? { source: { provider: AuthProvider.Linear, accountId: assignee.id } } : {}),
       };
     }
 
@@ -789,23 +783,20 @@ export class Linear extends Connector<Linear> {
       return;
     }
 
+    // Fetch issue title from Linear API (title always overwrites on upsert)
+    const client = await this.getClient(projectId);
+    const issue = await client.issue(issueId);
+
     // Extract comment author from webhook payload
-    let commentAuthor: NewContact | undefined;
-    if (comment.user?.email) {
-      commentAuthor = {
-        email: comment.user.email,
-        name: comment.user.name,
-        avatar: comment.user.avatarUrl ?? undefined,
-      };
-    }
+    const commentAuthor = this.resolveAuthorContact(comment.user);
 
     // Create thread update with single comment note
     // Type is required by NewThread, but upsert will use existing thread's type
     const threadSource = `linear:issue:${issueId}`;
     const newLink: NewLinkWithNotes = {
       source: threadSource,
       type: "issue",
-      title: issueId, // Placeholder; upsert by source will preserve existing title
+      title: issue.title,
       notes: [
         {
           key: `comment-${comment.id}`,

connectors/slack/src/slack-api.ts

@@ -2,6 +2,7 @@ import type {
   NewLinkWithNotes,
   NewActor,
 } from "@plotday/twister/plot";
+import { AuthProvider } from "@plotday/twister/tools/integrations";
 
 export type SlackChannel = {
   id: string;
@@ -194,7 +195,8 @@ function parseUserMentions(text: string): string[] {
 function parseUserMentionNewActors(text: string): NewActor[] {
   const userIds = parseUserMentions(text);
   return userIds.map((userId) => ({
-    id: `slack:${userId}` as any,
+    name: userId,
+    source: { provider: AuthProvider.Slack, accountId: userId },
   }));
 }
 
@@ -203,7 +205,8 @@ function parseUserMentionNewActors(text: string): NewActor[] {
  */
 function slackUserToNewActor(userId: string): NewActor {
   return {
-    id: `slack:${userId}` as any,
+    name: userId,
+    source: { provider: AuthProvider.Slack, accountId: userId },
   };
 }
 

twister/src/plot.ts

@@ -773,16 +773,18 @@ export enum ActorType {
  * ```
  */
 export type NewContact = {
-  /** Email address of the contact (required) */
-  email: string;
+  /**
+   * Email address of the contact.
+   * Either email or source must be provided for contact resolution.
+   */
+  email?: string;
   /** Optional display name for the contact */
   name?: string;
   /** Optional avatar image URL for the contact */
   avatar?: string;
   /**
-   * External provider account source. Used for privacy compliance
-   * (e.g. Atlassian personal data reporting for GDPR account closure).
-   * Required for contacts sourced from providers that mandate personal data reporting.
+   * External provider account source. Used for identity resolution
+   * when email is unavailable and for privacy compliance reporting.
    */
   source?: { provider: AuthProvider; accountId: string };
 };
@@ -902,7 +904,12 @@ export type NewLink = (
  * Creates a thread+link pair, with notes attached to the thread.
  */
 export type NewLinkWithNotes = NewLink & {
-  /** Title for the link and its thread container */
+  /**
+   * Title for the link and its thread container.
+   * Must be the real entity title (e.g. issue title, message subject),
+   * never a placeholder or ID. This value overwrites the existing title on upsert.
+   * If the title is not available in the webhook payload, fetch it from the API.
+   */
   title: string;
   /** Notes to attach to the thread */
   notes?: Omit<NewNote, "thread">[];