feat: add featurebase skill with conversation triage guide #26
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FeatureBase MCP skill for managing support conversations, feature requests, posts, changelogs, surveys, companies, and teams. Includes a triage reference guide with rules for auto-assigning conversations to the correct team (Re-Verification, Technical Issue, Customer Requests, Sales, Payouts, etc.) based on real ticket patterns.
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this is non intentional contribution please remove |
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FeatureBase MCP Skill
Adds a skill for interacting with the FeatureBase feedback platform via a local MCP server.
What's included
Triage Guide
The triage reference documents patterns learned from real support tickets:
Key insight: context matters more than the bot category label. Users often select the wrong flow (e.g., 'Technical issue' for verification problems), so the triage rules check actual message content.
MCP Server
The skill expects a FeatureBase MCP server running locally (Python 3.12 + FastMCP, SSE transport). Source:
featurebase-mcp/in workspace.