Chatwoot Identity Validation for WooCommerce

Seamlessly integrate Chatwoot live chat with your WooCommerce store and provide a personalized support experience for your customers.

Description

Chatwoot Identity Validation for WooCommerce connects your WordPress site with Chatwoot, a powerful open-source customer support platform. This integration enhances the customer support experience by providing your support agents with valuable customer information directly in the chat interface.

Key Features

• Secure Identity Validation: Uses HMAC token verification to securely identify users
• WooCommerce Integration: Automatically shares relevant customer data from WooCommerce
• Session Management: Properly resets Chatwoot sessions on user logout
• Customizable Widget: Extensive options to customize the appearance and behavior of the chat widget
• Debugging Tools: Debug mode for easier troubleshooting

Customer Data Shared (for logged-in users)

When a customer is logged in, the following data is securely shared with your support team:

• Customer name and email
• Customer ID
• Country
• Phone number (if available)
• Customer lifetime value statistics:
  • Registration date
  • Number of orders
  • Total amount spent

Privacy and Security

• All data sharing requires proper configuration and is opt-in
• HMAC token verification ensures data integrity and user validation
• No data is shared for anonymous/guest users
• Complies with GDPR and privacy regulations when properly configured

Installation

1. Upload the plugin files to the /wp-content/plugins/chatwoot-identity-validation directory, or install the plugin through the WordPress plugins screen
2. Activate the plugin through the 'Plugins' screen in WordPress
3. Go to Settings → Chatwoot Identity Validation to configure the plugin

Configuration

Required Settings

• Chatwoot Base URL: The URL of your Chatwoot instance (e.g., https://app.chatwoot.com or your self-hosted instance)
• Chatwoot Widget Token: Found in your Chatwoot Inbox settings under "Widget Settings"

Recommended Settings

• HMAC Token: For secure identity validation, enter the HMAC key from your Chatwoot settings
• Widget Settings: Customize the appearance and behavior of the chat widget according to your site's design

Frequently Asked Questions

Does this plugin require a Chatwoot account?

Yes, you need a Chatwoot account. You can use the hosted version at chatwoot.com or self-host your own instance.

Is this plugin compatible with the free version of Chatwoot?

Yes, this plugin works with both the open-source/free version and paid plans of Chatwoot.

Can I use this plugin without WooCommerce?

Yes, the plugin will work without WooCommerce, but the customer data sharing features will be limited to basic WordPress user information.

How do I get my HMAC token?

1. In your Chatwoot admin panel, go to Settings → Inboxes
2. Select your inbox
3. Click on the "Widget Settings" tab
4. Scroll down to "Security Settings"
5. Enable "Identity Validation" and copy the displayed HMAC token

Does this plugin slow down my website?

No, the plugin loads Chatwoot asynchronously and does not block page loading. It has minimal impact on page performance.

Screenshots

1. Admin settings page
2. Chatwoot widget on your WooCommerce store
3. Customer information displayed in the Chatwoot agent interface

Changelog

1.0

• Initial release
• Support for HMAC identity validation
• WooCommerce customer data integration
• Customizable widget appearance
• Debug mode for easier troubleshooting

Upgrade Notice

1.0

Initial release of the plugin.

Support

For support, please create an issue on the GitHub repository or contact us through our website.

Credits

This plugin is developed and maintained by Marcos Lisboa.

License

This plugin is licensed under the GPL v2 or later.