🤖 Intelligent Automation Portfolio

• Support Call Intelligence Engine is an AI-powered platform that transforms support call recordings into performance insights, quality metrics, and actionable recommendations to improve service desk operations and customer experience. The platform processes enterprise support call recordings using audio cleaning, speech-to-text transcription, AI-driven conversation analysis, and automated call quality scoring.

• Call Recording Cleaner API designed to automatically remove non-conversational audio segments such as IVR prompts, ringing tones, music, silence, and background noise from support call recordings. The system uses a CNN-based audio classification model deployed with ONNX Runtime to isolate the actual customer–agent conversation from raw call recordings.

• AudioCNN Segmentation is an end-to-end deep learning pipeline that performs audio segmentation and classification using a Convolutional Neural Network (CNN), and leverages ONNX for efficient inference to clean call recordings.

• Smart Doc Generator automatically generates enterprise-grade project documentation by analyzing source code, folder structure, and project logic.

• KB Assistant Production-Grade Enterprise Knowledge Base Assistant powered by Hybrid RAG and LangGraph for accurate, citation-backed AI responses.

• Self Healing Engine automatically detects issues from logs, performs Root Cause Analysis (RCA) using GenAI, applies auto-remediation, validates recovery, and auto-closes incidents — with fallback escalation to Service Desk when automation fails.