IT Support Labs

Practical, ticket-style troubleshooting labs documented like real IT support work. Last reviewed: February 13, 2026

Format (used in every lab)

Issue → Environment → Troubleshooting → Resolution → Prevention

Start Here

• Full Lab Index: LAB_INDEX.md

Featured Labs (Portfolio)

• Home PC Refresh + Data Migration (Windows 10 → Windows 11)
• Windows Server File Share + Map Network Drive (AD Domain)
• Network Printer Offline After DHCP Change (Windows 11)
• GitHub SSH setup on Windows 11
• GitHub SSH setup on Linux Mint

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What this repo demonstrates:

• Structured troubleshooting workflow (issue isolation, validation, resolution, prevention)
• Cross-platform support fundamentals (Windows, Linux, networking)
• Clear technical communication in a ticket-style format

Skills mapped to evidence:

• DNS troubleshooting and browser behavior (DoH): Pi-hole DNS + Firefox DoH Bypass
• Windows Server file share access and user workflows: Windows Server File Share + Map Network Drive
• Linux and SSH operations: GitHub SSH setup on Linux Mint
• Endpoint migration planning and execution: Home PC Refresh + Data Migration

Current coverage:

• Windows labs: 4
• Linux labs: 3
• Networking labs: 1