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Philippe Bareille edited this page Jan 17, 2025 · 2 revisions

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CiteLibre Ident'EZ is an implementation of Service'EZ that lets you easily set up your own forms for administrative procedures related to civil status: family name changes, requests for certificates... take advantage of ready-to-use forms and develop them as you wish, according to your needs.

With the same functionality as the generic Service'EZ, you benefit from pre-designed forms for civil status procedures.

The full application is a combination of :

  • The CiteLibre web application that allows
    • users to fill forms for their online administrative procedures
    • back office admins to administrate and process the sumbitted forms - no technical skills required
  • Its related database that holds a full dataset for you to use/reuse/learn from
  • Keycloak that allows a single-sign-on feature that can simulate a Citizen Management System to log in and access his data to pre-fill form fields
  • Matomo to keep track and display statistics based on visits
  • Elasticsearch and Kibana to index business-related data such as users behaviours to display a decision making tool as a dashboard with graphics
  • Mailpit to display all notifications sent to either the users or the civil servants
  • SolR to index Lutece-related data

Overall features

Create step-by-step forms to collect information from your citizens, organizations and associations...

Control front office display in every details

Control and organize input fields for a smooth user experience

  • Automatic completion of known fields for logged-in users
  • Automatic checks to avoid input errors
  • Multi-step to space, space out and categorize your fields
  • Draft saving for logged-in users

Use the non-technical admin interface

Build the best interface to handle your users' requests

  • Create a form in just a few clicks
  • Fully manage input fields
  • Define conditional display rules for more personalized viewing and use
  • Do it in steps, and let your logged-in users save their drafts
  • Define your workflow to transfer requests to the personnel in charge, inform the user and track the status of requests through to processing.

Campaign tracking tools

Campaign tracking is a core functionality of the tool and, fundamentally, of any results-driven marketing activity.

  • Easily retrieve all form responses using filters and multi-criteria custom searches
  • Export data as csv, pdf or with all files in one zip file
  • Use workflow-defined functions and workflows to process requests consistently
  • To guarantee user data security, personal data is anonymized

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