Skip to content

bugfix: no note owner when we create ticket with description and note #2488

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Open
interduo wants to merge 1 commit into
base: master
Choose a base branch
from
+6 −4
Open

bugfix: no note owner when we create ticket with description and note #2488

Changes from all commits
Commits
Show all changes
1 commit
Select commit
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
10 changes: 6 additions & 4 deletions lib/LMSManagers/LMSHelpdeskManager.php
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -1203,9 +1203,10 @@ public function TicketAdd($ticket, $files = null)
// auto fix for misconfigured mail servers which mix character encodings in post headers
$headers = isset($ticket['headers']) ? mb_convert_encoding($ticket['headers'], 'UTF-8', 'UTF-8') : '';

$this->db->Execute('INSERT INTO rtmessages (ticketid, customerid, createtime,
$this->db->Execute('INSERT INTO rtmessages (ticketid, userid, customerid, createtime,
subject, body, mailfrom, phonefrom, messageid, replyto, headers, contenttype, extid)
VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)', array($id,
VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)', array($id,
empty($ticket['requestor_userid']) ? Auth::GetCurrentUser() : $ticket['requestor_userid'],
empty($ticket['customerid']) ? null : $ticket['customerid'],
$createtime,
$ticket['subject'],
Expand All @@ -1220,9 +1221,10 @@ public function TicketAdd($ticket, $files = null)
));

if (isset($ticket['note']) && $ticket['note']) {
$this->db->Execute('INSERT INTO rtmessages (ticketid, customerid, createtime,
$this->db->Execute('INSERT INTO rtmessages (ticketid, userid, customerid, createtime,
subject, body, mailfrom, phonefrom, messageid, replyto, headers, type)
VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)', array($id,
VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)', array($id,
empty($ticket['requestor_userid']) ? Auth::GetCurrentUser() : $ticket['requestor_userid'],
empty($ticket['customerid']) ? null : $ticket['customerid'],
$createtime,
$ticket['subject'],
Expand Down