A Smart & Transparent Digital Grievance Redressal Platform
🚀 TEAM CODEXIONS — A Team of Passionate Developers from PCU
The Student Grievance Support System is a centralized, web-based platform designed to provide a transparent, efficient, and accountable grievance redressal mechanism for educational institutions. It enables students, parents, teachers, and authorities to raise, track, and resolve grievances digitally with complete visibility and accountability.
In many educational institutions, grievance handling is still manual, unorganized, and time-consuming. This leads to delayed responses, lack of accountability, and poor communication between stakeholders.
This project addresses these challenges by offering a structured, automated, and role-based grievance management system that ensures timely resolution and builds trust within the institution.
- ✅ Create a transparent and accountable grievance redressal platform
- ⏱ Reduce grievance resolution time through automation
- 🔐 Enable secure, login-based grievance submission
- 🤝 Improve communication between users and authorities
- 📂 Maintain complete digital records of grievances
- 🔐 Role-Based Authentication (Student, Teacher, Parent, Authority)
- 👤 Mandatory Profile Creation for effective grievance handling
- 📄 Secure Grievance Submission with document upload support
- 📊 Real-Time Grievance Status Tracking
- 🔔 Email & In-App Notifications for every action
- 🗂 Complete Grievance History & Records
- 🔁 One-Click Re-Submission if the user is not satisfied
- 🚨 Automatic Escalation to higher authorities on delay
- 🏢 Authority Categorization (Department, College, University)
- 📢 Targeted Notices & Instructions from authorities
- 👤 User logs in and creates a profile
- 📝 Grievance is submitted with category and supporting documents
- 📨 Grievance is forwarded to the respective authority
- ⚖️ Authority reviews and takes necessary action
- 📊 User tracks grievance status in real time
- 🚨 If unresolved, grievance is automatically escalated
❤️ Team Codexions
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You are welcome to submit PRs and issues — we’d love to improve this project together!