Skip to content

FAQ - Account deletion #824

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Merged
SarpBakis23 merged 1 commit into from
Feb 13, 2025
Merged

FAQ - Account deletion #824

Changes from all commits
Commits
Show all changes
1 commit
Select commit
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
10 changes: 7 additions & 3 deletions docs/account/my-account/account-management/delete-account.md
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -19,6 +19,10 @@ Accounts can only be deleted by the owner.

<Screenshot url="https://cdn.appcircle.io/docs/assets/myaccount-delete-account-prompt.png" />

:::info
After this confirmation, your account will be deleted within the day.
:::
## FAQ

### Why am I seeing 'Account is disabled, please contact your administrator' error in Appcircle, how to fix this error?

If an account is deleted in Appcircle, it is first deactivated for 24 hours. After this period, the account will be permanently deleted.

During this time, if you try to re-invite the user to an organization or if the user attempts to log in again, they will see the following error message: "Account is disabled, please contact your administrator." To restore access with the same email, please wait 24 hours before re-inviting them.