Agentics Foundation Support Portal

A public-facing support ticket system for Agentics Foundation. This portal enables users to submit support requests and track their ticket status.

Live Site: https://agentics-org.github.io/support-portal

Features

• Submit Support Tickets - Users can create tickets with name, email, subject, priority level, and detailed description
• Track Ticket Status - Look up existing tickets using ticket ID and email verification
• Priority Levels - Support for Low, Medium, High, and Urgent priority classifications
• Real-time Updates - View ticket status changes and support team responses
• Responsive Design - Mobile-friendly interface that works across all devices

Tech Stack

• Frontend: Pure HTML, CSS, and JavaScript (no build step required)
• Backend: Supabase Edge Functions for ticket submission
• Database: Supabase (PostgreSQL)
• Hosting: GitHub Pages with automated deployment

Pages

Page	Description
index.html	Main ticket submission form
view-ticket.html	Ticket lookup and status tracking

Setup

Prerequisites

• A Supabase project with:
  • A tickets table for storing ticket data
  • A ticket_updates table for tracking ticket history
  • An Edge Function for ticket submission

Configuration

1. Clone the repository:

   git clone https://github.com/agentics-org/support-portal.git
   cd support-portal

2. Update the Supabase configuration in both HTML files:

   In index.html:

   const SUPABASE_URL = 'https://your-project.supabase.co/functions/v1/submit-ticket';

   In view-ticket.html:

   const SUPABASE_URL = 'https://your-project.supabase.co';
   const SUPABASE_KEY = 'your-anon-key';

3. Deploy to GitHub Pages or any static hosting provider.

Database Schema

tickets table:

Column	Type	Description
ticket_id	text	Unique ticket identifier (e.g., TKT-2024-0001)
name	text	Submitter's name
email	text	Submitter's email
subject	text	Ticket subject
description	text	Detailed description
priority	text	low, medium, high, urgent
status	text	open, in_progress, closed
created_at	timestamp	Creation timestamp

ticket_updates table:

Column	Type	Description
ticket_id	text	Reference to ticket
author_name	text	Name of person adding update
update_type	text	Type of update (status_change, comment)
content	text	Update content
old_status	text	Previous status (for status changes)
new_status	text	New status (for status changes)
created_at	timestamp	Update timestamp

Deployment

This project uses GitHub Actions for automatic deployment to GitHub Pages. Any push to the main branch triggers a deployment.

The workflow configuration is located in .github/workflows/static.yml.

Local Development

Since this is a static site, you can run it locally using any static file server:

# Using Python
python -m http.server 8000

# Using Node.js (npx)
npx serve .

# Using PHP
php -S localhost:8000

Then open http://localhost:8000 in your browser.

Contributing

Contributions are welcome! Please feel free to submit a Pull Request.

License

This project is maintained by the Agentics Foundation.

Support

For issues with this portal, please open an issue on GitHub.