Smart Municipal Grievance System

A full-stack application for efficient municipal complaint management featuring an AI-powered chatbot, real-time tracking, and multi-language support.

🌟 Features

• AI-Powered Chatbot: Conversational interface using Google Gemini API for natural language understanding
• Smart Complaint Processing: Automated department routing and complaint classification
• Real-time Tracking: Unique complaint tracking system with status updates
• Email Notifications: Automated HTML email confirmations
• Multi-language Support: Built-in language translation capability
• Voice Input: Speech-to-text functionality for easier complaint submission
• Location Integration: Capture precise complaint locations
• User Authentication: Secure JWT-based authentication

🔧 Tech Stack

Frontend

• Next.js 13: React framework for building the user interface
• Tailwind CSS & Shadcn UI: For responsive and modern component design
• React Hook Form: Form validation and handling
• Framer Motion: Smooth UI animations
• Context API: State management

Backend

• Node.js/Express.js: RESTful API development
• MongoDB: NoSQL database for complaint and user management
• JWT: Authentication and authorization
• Nodemailer: Email notification service

ML/AI Service

• FastAPI: High-performance Python web framework
• Google Gemini API: Large language model for natural conversation
• NLTK: Natural Language Processing for text analysis
• Pydantic: Data validation and settings management

🚀 Getting Started

Prerequisites

• Node.js (v14+)
• Python (v3.9+)
• MongoDB
• Gmail account for email notifications

Installation

1. Clone the repository

   cd smart-municipal-grievance-system