⚠️ Use of this software is subject to important terms and conditions as set forth in the License file ⚠️

URL Builder App

Description:

A Zendesk App to help you generate links for agents.

Instructions:

1. Download a .zip of this app
2. Navigate to your Zendesk Admin's Apps -> Manage page
3. Click Upload App
4. Enter a descriptive name of your choosing, and upload this .zip
5. Click Upload
6. Confirm the title, the second box is for the json, described below.
7. Optionally enable role restrictions if these URLs are not appropriate for all agents.
8. Once your .json is in place, click Install.
9. Open a new browser to test your results.

JSON Array of URLs:

The following is an example of what can be entered into this app's settings:

[
  {
    "title": "First Title",
    "url": "http://example.com/?name={{ticket.requester.name}}"
  },
  {
    "title": "Second Title (with custom field)",
    "url": "http://example.com/?custom={{ticket.custom_field_424242}}"
  }
]

This example will generate the following HTML inside the app:

<ul>
  <li>
    <a href="http://example.com/?name=Robert C.Martin">First Title</a>
  </li>
  <li>
    <a href="http://example.com/?custom=secretRocketLaunchCodes">Second Title (with custom field)</a>
  </li>
</ul>

Available Placeholders

Ticket sidebar

• {{ticket.id}} //not available for new tickets
• {{ticket.description}}
• {{ticket.requester.id}}
• {{ticket.requester.name}}
• {{ticket.requester.email}}
• {{ticket.requester.external_id}}
• {{ticket.requester.firstname}}
• {{ticket.requester.lastname}}
• {{ticket.requester.user_fields.YYY}} = custom user fields can be used
• {{ticket.assignee.user.id}}
• {{ticket.assignee.user.name}}
• {{ticket.assignee.user.email}}
• {{ticket.assignee.user.external_id}}
• {{ticket.assignee.user.firstname}}
• {{ticket.assignee.user.lastname}}
• {{ticket.assignee.group.id}}
• {{ticket.assignee.group.name}}
• {{ticket.custom_field_XXXXXXX}} // XXXXXXX = custom field id
• {{ticket.organization.organization_fields.XXXXXXX}} // XXXXXXX = Field key, default is field name
• {{current_user.id}}
• {{current_user.name}}
• {{current_user.email}}
• {{current_user.external_id}}
• {{current_user.firstname}}
• {{current_user.lastname}}

User sidebar

• {{user.id}}
• {{user.name}}
• {{user.email}}
• {{user.phone}}
• {{user.external_id}}
• {{user.firstname}}
• {{user.lastname}}
• {{user.user_fields.YYY}} = custom user fields can be used
• {{user.organization.id}} (if user belongs to multiple organizations, only the default one will be used)
• {{user.organization.name}}
• {{user.organization.external_id}}
• {{user.organization.organization_fields.XXXXXXX}} = custom organization fields can be used

Screenshots

Making changes

If you wish to change the output, locate the app by looking for the name you choose in step 4 above. Use the widget to Change Settings

Contribution

Improvements are always welcome. To contribute, please submit detailed Pull Requests.

Screenshot(s):