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Welcome to the ch8r Wiki

ch8r is a self-hosted AI customer service automation engine that brings powerful automation to customer support. It provides chat widgets, APIs, a knowledge base, tool integrations, smart escalation, and a centralized conversation dashboard.

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🚀 Features

• Application-based data separation
• Knowledge base management
• Embeddable widget integration
• Chat API access
• Conversation insights and analytics
• Smart human escalation
• Notification profiles
• Project management integrations

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🗺 Roadmap

• Refactor, improve, and complete features implemented during MVP development.
• Enable users to communicate directly with human support agents while also allowing support requests to be processed using LLMs.
• Configure human agent online status based on their connected communication platforms such as Discord, Slack, etc.
• Develop scalable and flexible APIs that can integrate with documentation sites for intelligent question answering.
• Allow support agents to join customer conversations directly from their preferred communication platforms such as Discord or Slack.
• Support multiple agents participating in a single conversation.
• Improve integration with available tools such as project management systems, version control platforms, and Discord/Slack chat history to provide more accurate responses.
• Implement scheduled ingestion processing, supporting URLs, sitemaps, and additional content sources.
• Enable ch8r to function as a bot within communication platforms such as Discord and Slack, capable of answering questions and performing specific tasks.