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99. Common Issues

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Kevin L. edited this page Feb 22, 2025 · 1 revision

Common Installation Issues

In this section, we'll go over some of the common issues you may encounter during the installation process.

1. Mouse listener crashes on Python 3.13

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This is related to pynpu not functioning correctly with Python 3.13. One of the maintainers has indicated that the problem may stem from changes in Python's threading library on Windows in this version.

For more details, check out this GitHub issue: https://github.com/moses-palmer/pynput/issues/614

  • For now, the recommended workaround is to downgrade to Python 3.11, which has been confirmed to work by others on the thread.

2. Access is denied

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OR

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If you encounter this error or any similar error claiming <blablabla>Error: [WinError x] Access is denied while using pip to install a package, it likely means that pip does not have the necessary permissions to access and modify the Python directory (most likely located on the C: drive in this case) to download the starrail package.

Solution:

  1. Make sure you run the terminal as administator!
  1. Follow the installation to install starrail in that terminal.

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