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docs: Document automatic Slack Connect support channel creation #193

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Document automatic Slack Connect support channel creation
promptless[bot] Jan 14, 2026
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Sync documentation updates
promptless[bot] Jan 15, 2026
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promptless[bot] Jan 15, 2026
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promptless[bot] Jan 15, 2026
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5 changes: 0 additions & 5 deletions fern/docs/getting-started.mdx
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Expand Up @@ -76,11 +76,6 @@ Need both trigger types? Create separate projects with identical settings for ea
<img src="https://promptless-customer-doc-assets.s3.amazonaws.com/docs-images/org_2lvkgU9erOFxYhtEVVC0ymPrPdF/80863009-2671-4d86-91d6-95633becce22-new-project-modal-updated.png" alt="Create New Project modal" />
</Frame>


<Tip title="Best Practice">
Create a dedicated Slack channel for documentation update notifications and configure it in your project settings. This helps your team stay coordinated and informed about doc updates.
</Tip>

## What's Next?

After creating a project, Promptless will start ingesting and indexing your documentation. This process helps Promptless learn your documentation structure and content, and remember it for future suggestions. This can take 5-30 minutes, depending on the size of your docs.
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9 changes: 9 additions & 0 deletions fern/docs/integrations/slack.mdx
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Expand Up @@ -30,6 +30,15 @@ Promptless integrates with Slack through our official Slack App, enabling automa
<img src="../assets/integrations-complete.png" alt="Slack Integration Complete" />
</Frame>

## Support Channel

When you connect Slack, we create a dedicated channel for your team:

- **Notifications**: Documentation suggestion updates from Promptless
- **Direct support**: Questions and feedback with the Promptless team via Slack Connect

Accept the Slack Connect invitation after connecting to enable direct support. You can invite other team members to the channel.

## What You Can Do with Slack

Once connected, you can use Slack for:
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2 changes: 1 addition & 1 deletion fern/docs/pilot-guide.mdx
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Expand Up @@ -41,7 +41,7 @@ See our [Setup & Quickstart guide](/docs/getting-started/setup-quickstart) for i

### Set Up Slack Connect

We'll create a shared Slack Connect channel between your team and ours for questions, feedback, and quick support throughout your pilot.
When you connect Slack during setup, we'll create a shared Slack Connect channel and send you an invitation. Accept the invitation to get a direct line to our team for questions, feedback, and support throughout your pilot.

### Share Your Documentation Context

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