The Roots Team consist of a well developed team with a variety of skillsets from different backgrounds.
Geneva Knott (USMC Vet), Joshua Phipps (Army Vet), Andrew Perry (Army Vet), Ademola OlatunBosun (Army Vet)
An SOP or Standard Operating Procedure is a set of detailed step-by-step instructions that describe how to carry out any given process. Below you will see a list of some common issues presented in the IT field.
- How will you backup and restore user data, critical infrastructure configurations and hosted data?
- How will you securely dispose of sensitive data from storage media?
- How will you perform the support engagements/interactions?
Support Engagements/Interaction
- What troubleshooting methodology will your technicians follow during support engagements?
- How will user or department technology purchase requests be handled?
- How will technology needs be handled for employees being onboarded?
Handling Technology Needs for Onboarding Employee
- How will technology needs be handled for employees being terminated?
Handling Technology Issues for Terminated Employee
- How will remote, offsite support engagements take place?
Remote, Offsite support engagement
- How will you secure Windows 10 endpoint workstations from data loss and malware threats?
Securing Windows 10 Endpoint Workstations
- How will you administer and support Windows systems?
Administer and Support Windows System
- How will your company enhance the network’s usability and security?
Enhance the network's usability and security
- How will you support company cloud services?