Add recording capability#35
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PierrickLozach wants to merge 50 commits intoGenesysPureConnect:masterfrom
Open
Add recording capability#35PierrickLozach wants to merge 50 commits intoGenesysPureConnect:masterfrom
PierrickLozach wants to merge 50 commits intoGenesysPureConnect:masterfrom
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… interaction to be stored in Interaction Recorder when it's disconnected
Added record field to original post request
Checking if recording request is OK
Added StopRecording method
Added code to stop recording and save recording location to an attribute
Adding StopRecording method
Return false if StopRecording failed
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Please resolve conflicts before we can merge! |
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This code adds mutliple configuration parameters as well as a new binding to handle a Vidyo Replay server and be able to start Vidyo recordings.
Since Generic Objects are completely ignored by Interaction Recorder, this code starts a screen recording when the agent picks up the interaction in order to tag it when the GO disconnects and include the link to play the Vidyo recording
A couple of handlers are required and need to be published for this matter.
The new configuration parameters are:
New binding to point to the replay server
HasReplayServer: true if the replay binding should be used. False otherwise.
I have also updated the Postman collection for testing purposes.