LogMeIn Rescue App

LogMeIn Rescue is an enterprise-grade remote support solution designed for IT helpdesks and customer support teams.

Deskpro Apps Documentation   •   LogMeIn Rescue API Documentation   •   LogMeIn Rescue App Setup Guide

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About the App

The LogMeIn Rescue app enhances your Deskpro experience by integrating robust remote support capabilities directly into your helpdesk. With this app, agents can quickly initiate remote sessions, troubleshoot issues in real time, and provide seamless support to end users—all from within Deskpro. This integration streamlines workflows, improves response times, and helps deliver exceptional customer service.

Setting up the app in Deskpro

You can follow our setup guide for a step-by-step guide to setting up the LogMeIn Rescue app in Deskpro.

Development

With DevContainers (Recommended)

To make development easier and avoid version conflicts, we recommend using DevContainers for local development. This approach ensures that everyone on the team uses the same environment, reducing setup issues and version mismatches between dependencies.

Why use DevContainers?

• Consistency: All developers work in the same environment, with the same versions of dependencies, tools, and configurations.
• Speed: The DevContainer setup is quick to start, letting you focus on coding rather than environment setup.
• Isolation: Avoid conflicts between different versions of Node.js, PNPM, or other dependencies by using the predefined container setup.

Getting Started with DevContainers

1. Ensure that you have Docker and VS Code installed.
2. Open the project in VS Code.
3. If you have the Remote - Containers extension installed, VS Code should automatically detect the .devcontainer configuration in this project and prompt you to reopen the folder in the container.
4. After opening the project in the DevContainer, run:

   pnpm start

You should now be able to view the app in your browser. For more information about developing Deskpro apps, visit the docs.

Natively

We recommend using the DevContainer mentioned above for Consistency, Speed and Isolation.

This app was developed primarily using TypeScript, React, and Vite.

Setup

To run this project locally:

# Clone the repository
git clone https://github.com/DeskproApps/logmein-rescue.git

# Change to the project directory
cd logmein-rescue

# Install dependencies
pnpm install

# Run the development server
pnpm start

You should now be able to view the app in your browser. For more information about developing Deskpro Apps, visit the Docs.

Testing

We've included jest to run tests. It will look anywhere in /src for test suite files ending in .test.tsx or .test.ts.

You can run all tests using:

pnpm test

Versioning

Every app deployment requires that the version property in the manifest.json file be updated to reflect the new app version. This is so Deskpro can detect changes and add/upgrade apps accordingly. As such, we've made altering versions easy by having CI make the actual version change for you. Here's what we do:

• We increment patch versions, i.e. 1.0.1, automatically. This is the default
• Minor versions, i.e. 1.1.0, are incremented if you add the minor-version GitHub label to your PR
• Major versions, i.e. 2.0.0, are incremented if you add the major-version GitHub label to your PR

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License

Distributed under the MIT License. See LICENSE.md for more information.