Game Failed to Launch

[kintaris3]

What happened?

Selected a game to play and after waiting until I was first in line and when it becomes my turn for a rig, I get an error "Game failed to launch: Poll failed: 500 internal server error..." and I have tried closing the application along with a full system restart. I would imagine that there is an error with the application connecting to Nvidia's servers to launch the title.

Actions:
-Opened OpenNOW 1.1.0 (Ubuntu 25.10)
-Selected game (No Man's Sky)
-Window opened showing estimated time to wait and place in line
-When my turn comes it gives me the error "Game failed to launch: Poll failed: 500 internal server error..."

Operating System

Linux

GeForce NOW Tier

Free

Logs (required)

[2026-01-02 15:26:26.385] [INFO] [zbus::connection::handshake::client] receive_secondary_responses; expected_n_responses=1
[2026-01-02 15:26:26.385] [INFO] [zbus::connection::handshake::common] read_commands; n_commands=1
[2026-01-02 15:26:26.386] [INFO] [tracing::span] new;
[2026-01-02 15:26:26.386] [INFO] [tracing::span] socket reader;
[2026-01-02 15:26:26.386] [INFO] [zbus::proxy] {}; task_name="org.freedesktop.portal.FileChooser proxy caching"
[2026-01-02 15:26:26.387] [INFO] [tracing::span] read_socket;
[2026-01-02 15:26:26.387] [INFO] [tracing::span] read_socket;
[2026-01-02 15:26:26.387] [INFO] [tracing::span] read_socket;
[2026-01-02 15:26:26.388] [INFO] [tracing::span] read_socket;
[2026-01-02 15:26:26.388] [INFO] [tracing::span] read_socket;
[2026-01-02 15:26:26.389] [INFO] [tracing::span] read_socket;
[2026-01-02 15:26:26.389] [INFO] [tracing::span] keep_updated;
[2026-01-02 15:26:26.389] [INFO] [tracing::span] new;
[2026-01-02 15:26:26.389] [INFO] [zbus::proxy] {}; task_name="org.freedesktop.portal.Request proxy caching"
[2026-01-02 15:26:26.389] [INFO] [tracing::span] read_socket;
[2026-01-02 15:26:26.389] [INFO] [tracing::span] read_socket;
[2026-01-02 15:26:26.390] [INFO] [tracing::span] read_socket;
[2026-01-02 15:26:26.390] [INFO] [tracing::span] read_socket;
[2026-01-02 15:26:26.391] [INFO] [tracing::span] read_socket;
[2026-01-02 15:26:26.391] [INFO] [tracing::span] read_socket;
[2026-01-02 15:26:26.393] [INFO] [tracing::span] read_socket;
[2026-01-02 15:26:31.199] [DEBUG] [opennow_lib::streaming] Checking for active sessions...
[2026-01-02 15:26:31.258] [DEBUG] [opennow_lib::streaming] Session check URL: https://prod.cloudmatchbeta.nvidiagrid.net/v2/session
[2026-01-02 15:26:31.259] [DEBUG] [reqwest::connect] starting new connection: https://prod.cloudmatchbeta.nvidiagrid.net/
[2026-01-02 15:26:31.316] [DEBUG] [hyper_util::client::legacy::connect::http] connecting to 66.22.134.xxx:443
[2026-01-02 15:26:31.346] [DEBUG] [hyper_util::client::legacy::connect::http] connected to 66.22.134.xxx:443
[2026-01-02 15:26:31.474] [DEBUG] [hyper_util::client::legacy::pool] pooling idle connection for ("https", prod.cloudmatchbeta.nvidiagrid.net)
[2026-01-02 15:26:31.474] [DEBUG] [opennow_lib::streaming] Active sessions response: 199 bytes
[2026-01-02 15:26:31.475] [DEBUG] [opennow_lib::streaming] Found 0 sessions
[2026-01-02 15:26:31.475] [INFO] [opennow_lib::streaming] Parsed 0 sessions from response
[2026-01-02 15:26:31.475] [INFO] [opennow_lib::streaming] Found 0 active session(s) after filtering
[2026-01-02 15:26:32.586] [INFO] [tracing::span] read_socket;
[2026-01-02 15:26:32.587] [INFO] [tracing::span] read_socket;

Screenshots (optional)

[zortos293]

Will be fixed on the upcoming native version
you can test it if you want https://github.com/zortos293/OpenNOW/actions/runs/20656771859

[kintaris3]

I am unsure how to try out the upcoming version from the link you sent me. I am fairly new with Github.

As for the bug I reported, I tried again with different settings hoping that would change something. After getting through the queue, I was greeted with the same message as I included in my screenshot. In the case my logs would help and dragging them here doesn't work, here is the recent output.

[2026-01-02 17:52:16.578] [INFO] [tracing::span] new;
[2026-01-02 17:52:16.578] [INFO] [zbus::proxy] {}; task_name="org.freedesktop.portal.FileChooser proxy caching"
[2026-01-02 17:52:16.579] [INFO] [tracing::span] read_socket;
[2026-01-02 17:52:16.579] [INFO] [tracing::span] read_socket;
[2026-01-02 17:52:16.579] [INFO] [tracing::span] read_socket;
[2026-01-02 17:52:16.580] [INFO] [tracing::span] read_socket;
[2026-01-02 17:52:16.580] [INFO] [tracing::span] keep_updated;
[2026-01-02 17:52:16.581] [INFO] [tracing::span] new;
[2026-01-02 17:52:16.581] [INFO] [zbus::proxy] {}; task_name="org.freedesktop.portal.Request proxy caching"
[2026-01-02 17:52:16.581] [INFO] [tracing::span] read_socket;
[2026-01-02 17:52:16.582] [INFO] [tracing::span] read_socket;
[2026-01-02 17:52:16.583] [INFO] [tracing::span] read_socket;
[2026-01-02 17:52:16.583] [INFO] [tracing::span] read_socket;
[2026-01-02 17:52:16.585] [INFO] [tracing::span] read_socket;
[2026-01-02 17:52:16.585] [INFO] [tracing::span] read_socket;
[2026-01-02 17:52:16.587] [INFO] [tracing::span] read_socket;
[2026-01-02 17:52:22.170] [DEBUG] [opennow_lib::streaming] Checking for active sessions...
[2026-01-02 17:52:22.214] [INFO] [tracing::span] read_socket;

opennow_logs_20260102_175216.log