Create Reporting and Analytics Dashboard

[webceyhan]

Description

Implement basic reporting and analytics with dashboard widgets for business insights.

Acceptance Criteria

Basic Reports:

• Ticket completion metrics
• Technician performance reports
• Financial summaries
• Overdue ticket reports
• Customer satisfaction metrics

Dashboard Widgets:

• Key performance indicators
• Recent activity feeds
• Quick statistics
• Revenue tracking
• Workload distribution

Technical Details

Report Generation:

• Real-time data aggregation
• Exportable reports (PDF/CSV)
• Date range filtering
• Role-based report access

Analytics Features:

• Performance trend analysis
• Revenue tracking
• Efficiency metrics
• Customer insights

Testing Requirements

• Report accuracy tests
• Dashboard widget tests
• Export functionality tests
• Performance tests

Definition of Done

• All reports generating correctly
• Dashboard widgets functional
• Export features working
• Analytics providing insights