Implement Workflow Automation and Notifications #32
Description
Description
Create workflow automation and basic notification system for status changes and alerts.
Acceptance Criteria
Status Synchronization:
- Implement automatic ticket status updates
- Add device status synchronization
- Create invoice status automation
- Add workflow state transitions
Notification System (Basic):
- Create notification service interface
- Add ticket status change notifications
- Add overdue ticket alerts
- Add assignment notifications
Technical Details
Workflow Automation:
- Automatic status updates based on tasks
- Device status sync with ticket status
- Invoice generation triggers
- Email notifications for key events
Notification Types:
- Ticket assignment notifications
- Status change alerts
- Overdue ticket warnings
- Invoice payment reminders
Testing Requirements
- Workflow automation tests
- Notification delivery tests
- Status synchronization tests
- Alert timing tests
Definition of Done
- Workflow automation working
- Notifications being sent
- Status synchronization functional
- Alert system operational