Create Advanced Ticket Management Dashboard #27
Description
Description
Create the most complex frontend component - the ticket management dashboard with kanban board and workflow management.
Acceptance Criteria
Ticket Dashboard:
- Ticket kanban board by status
- Priority-based color coding
- Quick filters (my tickets, overdue, urgent)
- Ticket assignment interface
- Drag-and-drop status updates
Ticket Details & Management:
- Comprehensive ticket details page
- Task and order management within tickets
- File upload interface
- QR code display
- Status progression workflow
- Real-time updates
Ticket Forms:
- New ticket creation with customer/device selection
- Ticket editing with business rule validation
- Assignment and status change forms
- Dynamic form validation
Technical Details
Advanced UI Components:
- Kanban board with drag-and-drop
- File upload with progress indicators
- QR code generation and display
- Real-time status updates
- Advanced filtering system
Business Logic Integration:
- Workflow state management
- Assignment authorization checks
- Progress calculation display
- Overdue detection and alerts
Testing Requirements
- Kanban board functionality
- File upload tests
- Workflow transition tests
- Real-time update tests
Definition of Done
- Complete ticket dashboard functional
- Workflow management working
- File uploads and QR codes working
- All advanced features operational