All notable changes to QuickDesk will be documented in this file.
The format is based on Keep a Changelog, and this project adheres to Semantic Versioning.
- Complete help desk management system
- Multi-role authentication (Customer, Agent, Admin)
- Ticket management with CRUD operations
- Real-time status updates and notifications
- Email notification system with Gmail SMTP
- File attachment support
- Advanced search and filtering
- Role-specific dashboards
- Comment system with public/internal notes
- Voting system for tickets
- Category and priority management
- User management and admin controls
- Responsive design with dark/light themes
- RESTful API with comprehensive endpoints
- Railway deployment configuration
- Docker containerization
- Create and manage personal tickets
- Upload file attachments
- Track ticket status and history
- Receive email notifications
- Comment on own tickets
- View all tickets (not just assigned ones)
- Quick status updates via dropdown menus
- Auto-status change when commenting (Open → In Progress)
- Self-assign tickets or assign to other agents
- Add public and internal comments
- Performance dashboard with metrics
- Advanced search and filtering
- Complete user management
- System-wide analytics and reporting
- Category and priority configuration
- Email notification settings
- Role-based access control
- Comprehensive dashboard
- Backend: Django 5.2.4 + Django REST Framework
- Frontend: Next.js 15.2.4 + TypeScript
- Database: PostgreSQL (production) / SQLite (development)
- Authentication: Session-based with CSRF protection
- Email: SMTP integration with Gmail
- UI: Tailwind CSS + Radix UI components
- Icons: Lucide React
- Deployment: Railway platform
- Authentication:
/api/auth/ - Tickets:
/api/tickets/ - Comments:
/api/tickets/{id}/comments/ - Dashboard:
/api/dashboard/stats/ - Admin:
/api/admin/ - Status Updates:
/api/tickets/{id}/update_status/
- CSRF protection for web requests
- Session-based authentication
- Role-based permissions
- Input validation and sanitization
- Secure file upload handling
- Database indexing for efficient queries
- Pagination for large datasets
- Optimized SQL queries with select_related
- Static file optimization
- Image compression for attachments
- Railway production deployment
- Docker containerization
- Environment-based configuration
- Automated migrations
- Static file serving with WhiteNoise
- WebSocket integration for real-time updates
- Advanced reporting and analytics
- Mobile application
- Integration with external services (Slack, Teams)
- Automated ticket routing
- SLA management
- Knowledge base integration
- Multi-language support
This is the first stable release of QuickDesk, featuring a complete help desk management system with:
- 🎯 Multi-role system with specific permissions for customers, agents, and admins
- 🎫 Advanced ticket management with status tracking and assignments
- 📧 Email notifications for all ticket events
- 💬 Comment system with public and internal notes
- 📊 Analytics dashboards with performance metrics
- 🔍 Search and filtering capabilities
- 📱 Responsive design that works on all devices
- 🚀 Production-ready with Railway deployment
- Agents can now see all tickets, not just assigned ones
- Quick status updates via dropdown menus
- Automatic status change when agents comment on tickets
- Improved assignment workflow
- Enhanced performance tracking
- RESTful API with comprehensive documentation
- Type-safe frontend with TypeScript
- Responsive UI with modern design
- Secure authentication and authorization
- Scalable architecture for future growth
For detailed installation and usage instructions, see the README.md.