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<!DOCTYPE html>
<html lang="en-US">
<head>
<link rel='stylesheet' href="assets/css/style.css" type='text/css' media='all' />
<link rel='stylesheet' href="assets/css/style-custom.css" type='text/css' media='all' />
<link rel="stylesheet" href="https://maxcdn.bootstrapcdn.com/font-awesome/4.4.0/css/font-awesome.min.css">
<link rel='stylesheet' href="assets/css/bbpress.css" type='text/css' media='all' />
<body class="home page page-id-11 page-template page-template-template-front-page page-template-template-front-page-php">
<!-- #header -->
<header id="header" class="clearfix" role="banner">
<div class="ht-container">
<div id="header-inner" class="clearfix">
<!-- #logo -->
<div id="logo">
<a title="Acme" href="index.html">
<i class="icon logo" >ACME</i>
</a>
</div>
<!-- /#logo -->
<!-- #primary-nav -->
<nav id="primary-nav" role="navigation" class="clearfix">
<ul id="menu-primary-nav" class="nav sf-menu clearfix">
<li class="menu-item "><a href="#">Websites</a></li>
<li class="menu-item "><a href="#">Email</a></li>
<li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children "><a href="#">Support +</a>
<ul class="sub-menu">
<li class="menu-item"><a href="support1.html">Support1</a></li>
<li class="menu-item"><a href="support2.html">Support2</a></li>
<li class="menu-item"><a href="support3.html">Support3</a></li>
<li class="menu-item "><a href="CallingCard1.html">Calling Card 1</a></li>
<li class="menu-item "><a href="CallingCard2.html">Calling Card 2</a></li>
<li class="menu-item "><a href="ContactSupport1.html">Contact Support 1</a></li>
<li class="menu-item "><a href="ContactSupport2.html">Contact Support 2</a></li>
<li class="menu-item "><a href="ContactSupport3.html">Contact Support 3</a></li>
<li class="menu-item "><a href="i18nFrench.html">Soutenir (French)</a></li>
<li class="menu-item "><a href="i18nGeneric.html">Support (All Languages)</a></li>
</ul>
</li>
<li class="menu-item "><a id="live_support_button" >Get Live Help</a></li>
<li class="menu-item "><a href="IVR.html">IVR</a></li>
</ul>
</nav>
<!-- #primary-nav -->
</div>
</div>
</header>
<!-- /#header -->
<!-- #page-header -->
<div id="page-header" class="clearfix">
<div class="ht-container">
<h1>Welcome to Acme Support</h1>
<h2>Questions about Acme products? We've got the resources to help you out.</h2>
</div>
<div style="margin-top:30px; margin-bottom:-20px; background:#86b854">
<div class="row stacked" >
<div class="column col-tenth cursor-icon-pointer" style="margin-left:25%;" >
<a><div id="helpid1" class="feature-icon cursor-icon-pointer"><i class="icon major fa fa-globe cursor-icon-pointer"></i></div></a>
<h3 id="helpid1_name" contentEditable="true" class="cursor-icon-pointer">Domains</h3>
</div>
<div class="column col-tenth cursor-item cursor-icon-pointer">
<a><div id="helpid2" class="feature-icon cursor-icon-pointer"><i class="icon major fa fa-sitemap cursor-icon-pointer"></i></div></a>
<h3 id="helpid2_name" contentEditable="true" class="cursor-icon-pointer">Websites</h3>
</div>
<div class="column col-tenth cursor-item cursor-icon-pointer">
<a><div id="helpid3" class="feature-icon cursor-icon-pointer"><i class="icon major fa-envelope-o cursor-icon-pointer"></i></div></a>
<h3 id="helpid3_name" contentEditable="true" class="cursor-icon-pointer">Email</h3>
</div>
<div class="column col-tenth cursor-item cursor-icon-pointer">
<a><div id="helpid4" class="feature-icon cursor-icon-pointer"><i class="icon major fa-lock cursor-icon-pointer"></i></div></a>
<h3 id="helpid4_name" contentEditable="true" class="cursor-icon-pointer">SSL</h3>
</div>
<div class="column col-tenth cursor-item cursor-icon-pointer">
<a><div id="helpid5" class="feature-icon cursor-icon-pointer"><i class="icon major fa-linux cursor-icon-pointer"></i></div></a>
<h3 id="helpid5_name" contentEditable="true" class="cursor-icon-pointer">Linux</h3>
</div>
</div>
</div>
<div id="live-search">
<form role="search" method="get" id="searchform" class="clearfix" autocomplete="off">
<input class="name" type="text" onfocus="if (this.value == 'Search for Guided Path ...') {this.value = '';}" onblur="if (this.value == '') {this.value = 'Search for Guided Path ...';}" value="Search for Guided Path ..." name="s" id="s" />
<input type="hidden" name="post_type[]" value="st_kb" />
</form>
</div>
</div>
<!-- /#breadcrumbs -->
<!-- #features-list -->
<div id="features-list" style=" background: #f1f4f8">
<div class="ht-container">
<div class="row stacked">
<div class="column col-third">
<a><div id="tag1" class="feature-icon"><img alt="" src="assets/images/kb-large.png" /></div></a>
<h3 id="tag1_name" contentEditable="true">Domains</h3>
<p contentEditable="true">Find your perfect domain name.</p>
</div>
<div class="column col-third">
<a><div id="tag2" class="feature-icon"><img alt="" src="assets/images/forum-large.png" /></div></a>
<h3 id="tag2_name" contentEditable="true">Websites</h3>
<p>Get your website online today.</p>
</div>
<div class="column col-third">
<a><div id="tag3" class="feature-icon"><img alt="" src="assets/images/contact-large.png" /></div></a>
<h3 id="tag3_name" contentEditable="true">Email</h3>
<p>The right email makes a difference.</p>
</div>
</div>
</div>
</div>
</div>
<!-- /#features-list -->
<!-- #primary -->
<div id="primary" class="sidebar-right clearfix">
<div class="ht-container">
<!-- #content -->
<section id="content" role="main">
<div id="homepage-widgets" class="row stacked">
<div id="st_kb_articles_widget-2" class="column col-half widget st_kb_articles_widget clearfix">
<h4 class="widget-title"><span>Popular Articles</span></h4>
<ul class="clearfix">
<li><a href="" rel="bookmark">Forwarding your domain name</a></li>
<li><a href="" rel="bookmark">Customize navigation menus</a></li>
<li><a href="" rel="bookmark">Setting up Email on Outlook 2013</a></li>
<li><a href="" rel="bookmark">Downloading an SSL certificate</a></li>
</ul>
</div>
<div id="bbp_topics_widget-2" class="column col-half widget widget_display_topics clearfix">
<h4 class="widget-title"><span>Recent Forum Activity</span></h4>
<ul>
<li><a class="bbp-forum-title" href="">Troubleshooting FileZilla connections</a></li>
<li><a class="bbp-forum-title" href="">Creating MySQL databases</a></li>
<li><a class="bbp-forum-title" href="">Enable automatic backups</a></li>
<li><a class="bbp-forum-title" href="">Restore a server from a snapshot</a></li>
</ul>
</div>
</div>
</section>
<!-- /#content -->
<!-- #sidebar -->
<aside id="sidebar" role="complementary">
<div id="text-2" class="boxed-orange widget widget_text clearfix"><h4 class="widget-title">Support Policy</h4>
<div class="textwidget"><p>Support staff monitor the community forum and email 9-5, Monday to Friday. Please be patient when posting an issue as staff may not be in the same timezone as you.</p>
</div>
</div>
</aside>
<!-- /#sidebar -->
</div>
</div>
<!-- /#primary -->
<div style="display:none" class="modal draggable">
<div style="width: 270px; height: 30px; padding: 5px 15px; border: 0px; border-radius: 2px 2px 0px 0px; background: rgb(99, 99, 99);cursor: move;">
<span style="color: rgb(243, 243, 243); font-size: 15px; font-weight: bold; line-height: 15px;">Get Live Help</span>
<span id="close_live_help"title="Hide" style="cursor: pointer; width: 15px; height: 15px; color: rgb(243, 243, 243); position: absolute; top: 2px; right: 10px; font-weight: bold; text-align: center;">x</span>
</div>
<div class="draggable" style="position:absolute;height:400px;" id="container_for_live_support"></div>
</div>
<div class="content">
</div>
<!-- /#feedback -->
<!-- #footer-bottom -->
<footer id="footer" class="clearfix">
<div id="footer-widgets" class="clearfix">
<div class="ht-container">
<div class="row">
<div id="text-3" class="column col-third widget widget_text"><h4 class="widget-title"><span>About Acme</span></h4>
<div class="textwidget"><p>Acme is a domain register and web hosting company.</p>
<p>Grow your business by settings up a website and email accounts.</p>
</div>
</div>
<div id="st_blog_widget-3" class="column col-third widget st_blog_widget">
<h4 class="widget-title"><span>Latest News</span></h4>
<ul class="clearfix">
<li class="clearfix has_thumb">
<div class="entry-thumb">
<a href="" rel="nofollow">
<img width="60" height="60" src="assets/images/work.jpeg" class="attachment-post-thumbnail wp-post-image" alt="photodune-4086091-hard-work-m" /> </a>
</div>
<a class="entry-title" href="" rel="bookmark">Take The Hardwork Out Of Support</a>
<div class="entry-meta"><time datetime="2013-03-18">March 18, 2013</time></div>
</li>
<li class="clearfix has_thumb">
<div class="entry-thumb">
<a href="" rel="nofollow">
<img width="60" height="60" src="assets/images/handshake.jpg" class="attachment-post-thumbnail wp-post-image" alt="Handshaking" /> </a>
</div>
<a class="entry-title" href="" rel="bookmark">Our New Partnership With Handshake</a>
<div class="entry-meta"><time datetime="2013-03-18">March 18, 2013</time></div>
</li>
</ul>
</div>
<div id="categories-3" class="column col-third widget widget_categories"><h4 class="widget-title"><span>News Categories</span></h4> <ul>
<li class="cat-item cat-item-2"><a href="" >Announcements</a></li>
<li class="cat-item cat-item-3"><a href="" >How-To</a></li>
<li class="cat-item cat-item-4"><a href="" >Strategy</a></li>
</ul>
</div>
</div>
</div>
</div>
<div id="footer-bottom" class="clearfix">
<div class="ht-container">
<small id="copyright" role="contentinfo">Copyright © A Hero Theme.</small>
<nav id="footer-nav" role="navigation">
<ul class="nav-footer clearfix">
<li class="menu-item menu-item-type-post_type menu-item-object-page current_page_item"><a href="index.html">Home</a></li>
<li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children"><a href="#">Domains</a></li>
<li class="menu-item menu-item-type-custom menu-item-object-custom "><a href="#">Websites</a></li>
<li class="menu-item menu-item-type-custom menu-item-object-custom "><a href="#">Email</a></li>
<li class="menu-item menu-item-type-post_type menu-item-object-page "><a href="#">Marketing</a></li>
<li class="menu-item menu-item-type-post_type menu-item-object-page "><a href="support1.html">Support</a></li>
<li class="menu-item menu-item-type-post_type menu-item-object-page "><a href="CallingCard1.html">Calling Card</a></li>
<li class="menu-item menu-item-type-post_type menu-item-object-page "><a href="IVR.html">IVR</a></li>
<li class="menu-item menu-item-type-post_type menu-item-object-page "><a href="ContactSupport1.html">Contact Support 1</a></li>
<li class="menu-item menu-item-type-post_type menu-item-object-page "><a href="ContactSupport2.html">Contact Support 2</a></li>
<li class="menu-item menu-item-type-post_type menu-item-object-page "><a href="ContactSupport3.html">Contact Support 3</a></li>
<li class="menu-item menu-item-type-post_type menu-item-object-page "><a href="i18nFrench.html">Soutenir (French)</a></li>
<li class="menu-item menu-item-type-post_type menu-item-object-page "><a href="i18nGeneric.html">Support (All Languages)</a></li>
</ul>
<p class="nav-footer clearfix">Use of this site is subject to <a href="https://github.com/seaskymonster/web-reference-app/blob/master/Nexus%20Connect%20JavaScript%20Reference%20App%20EULA%202015-10-13.pdf">Terms and Conditions</a> and <a href="http://www.support.com/legal/site-privacy-policy/">Privacy Policy</a></p>
</nav>
</div>
</div>
</footer>
<!-- /#footer-bottom -->
<script src="https://code.jquery.com/jquery-1.10.2.js"></script>
<script src="https://code.jquery.com/ui/1.11.4/jquery-ui.js"></script>
<script src="assets/js/common.js"></script>
<script>
var token = localStorage.getItem('token');
if(!token) {
token = 'eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJ0IjoibXljb21wYW55IiwiZCI6Im5leHVzLnN1cHBvcnQuY29tIiwicHJtIjpbImxvZzoqIiwic2Vzc2lvbjpjb25uZWN0Il0sImp0aSI6IjYyMDhlYTRhLWJiZWEtNDQwYi05MjUzLTljYWJjYWNhMzMyYiIsImFwcCI6ImNydW1TUyIsInZlciI6ImNydW1TUyAxLjAiLCJwbHQiOiJicm93c2VyIiwiaWF0IjoxNDQzNTU1MDI1LCJhdWQiOlsiYXBwIiwiYXBpIl0sImlzcyI6IlN1cHBvcnQuY29tIn0.3qN0m6izKRyWGaP334yV-kudFTtZ6jQCpTM2Ne-wB9Y';
}
function parseJwt (token) {
var base64Url = token.split('.')[1];
var base64 = base64Url.replace('-', '+').replace('_', '/');
return JSON.parse(window.atob(base64));
}
function loadNexusSDKScript(url) {
var s = document.createElement('script');
var urlToLoad = "https://static." + url + "/client/"+AppCommon.SDKVersion+"/nexus-connect-sdk.js";
s.setAttribute('src', urlToLoad);
localStorage.setItem('nexus_sdk_url', urlToLoad);
s.onload = onNexusSDKLoadCallback;
document.head.appendChild(s);
}
function onNexusSDKLoadCallback() {
initialize();
var live_support_button_clicked = false;
$('#live_support_button').click(function () {
if(!live_support_button_clicked){
var fname = "John";
var lname = "Doe";
var email = 'john.doe@support.com';
var phone = Math.floor(Math.random()*10000000000);
var externalId = Math.floor((Math.random() * 10000));
NexusConnectSDK.setEmail(email).setFirstName(fname).setLastName(lname).setPhone(phone).setExternalId(externalId);
NexusConnectSDK.showLiveHelp(document.getElementById('container_for_live_support'), {
mode: "",
phone:"(408)-830-7906",
skill:"Sales"
}).then(
function(){
console.log("Success!");
},
function(error){
console.log("Error:" + error);
}
);
$('.modal').show();
live_support_button_clicked = true;
}else{
$('.modal').hide();
live_support_button_clicked = false;
}
});
$('.draggable' ).draggable({
});
$('#close_live_help').click(function(){
$('.modal').hide();
// $('#live_support_button').css("color","orange");
live_support_button_clicked = false;
});
$('#helpid1').click(function(event) {
event.preventDefault();
var input = $('#helpid1_name').text();
console.log(input, 'input');
window.location ="gpa.html?helpid=" + input;
});
$('#helpid2').click(function(event) {
event.preventDefault();
var input = $('#helpid2_name').text();
console.log(input, 'input');
window.location ="gpa.html?helpid=" + input;
});
$('#helpid3').click(function(event) {
event.preventDefault();
var input = $('#helpid3_name').text();
console.log(input, 'input');
window.location ="gpa.html?helpid=" + input;
});
$('#helpid4').click(function(event) {
event.preventDefault();
var input = $('#helpid4_name').text();
console.log(input, 'input');
window.location ="gpa.html?helpid=" + input;
});
$('#helpid5').click(function(event) {
event.preventDefault();
var input = $('#helpid5_name').text();
console.log(input, 'input');
window.location ="gpa.html?helpid=" + input;
});
$('#live-search').submit(function(event) {
event.preventDefault();
var input = $('.name').val();
if(input) {
window.location = "gpa.html?search=" + input;
}
});
$('#tag1').click(function(event) {
event.preventDefault();
var input = $('#tag1_name').text();
console.log(input, 'input');
window.location ="gpa.html?tag=" + input;
});
$('#tag2').click(function(event) {
event.preventDefault();
var input = $('#tag2_name').text();
console.log(input, 'input');
window.location ="gpa.html?tag=" + input;
});
$('#tag3').click(function(event) {
event.preventDefault();
var input = $('#tag3_name').text();
console.log(input, 'input');
window.location ="gpa.html?tag=" + input;
});
}
function initialize() {
var MachineOSDetails = detectMachineOS();
var BrowserDetails = detectBrowserDetails();
try {
NexusConnectSDK.initialize(token);
NexusConnectSDK.setLanguage('en');
NexusConnectSDK.preserveContext(true);
NexusConnectSDK.logAction('support2');
var by = 'Searched by Tag : ';
var param = '"Domains","Websites","Email"';
param = by + param;
NexusConnectSDK.logAction(param);
if(!localStorage.getItem('Browser')){
var browserInfo = {
OS: BrowserDetails.browserName,
Version: BrowserDetails.fullVersion
};
NexusConnectSDK.logDevice("Browser", browserInfo);
localStorage.setItem('Browser', browserInfo);
}
if(!localStorage.getItem('Machine')) {
var machineInfo = {
OS: MachineOSDetails.OSName,
Version: MachineOSDetails.OSVersion
};
NexusConnectSDK.logDevice("Machine", machineInfo);
localStorage.setItem('Machine', machineInfo);
}
if(!localStorage.getItem('App Data')) {
var AppInfo = {
Name: 'Acme Website',
Version: '3.0.54'
};
NexusConnectSDK.logContent("App Data", AppInfo);
localStorage.setItem('App Data', AppInfo);
}
}catch(e){
console.log(e);
}
};
function detectMachineOS (){
var os="Unknown OS";
var nVer = navigator.appVersion;
var nAgt = navigator.userAgent;
if (navigator.appVersion.indexOf("Mac")!=-1) os="Mac OS";
if (navigator.appVersion.indexOf("X11")!=-1) os="UNIX";
if (navigator.appVersion.indexOf("Linux")!=-1) os="Linux";
var clientStrings = [
{s:'Windows 10', r:/(Windows 10.0|Windows NT 10.0)/},
{s:'Windows 8.1', r:/(Windows 8.1|Windows NT 6.3)/},
{s:'Windows 8', r:/(Windows 8|Windows NT 6.2)/},
{s:'Windows 7', r:/(Windows 7|Windows NT 6.1)/},
{s:'Windows Vista', r:/Windows NT 6.0/},
{s:'Windows Server 2003', r:/Windows NT 5.2/},
{s:'Windows XP', r:/(Windows NT 5.1|Windows XP)/},
{s:'Windows 2000', r:/(Windows NT 5.0|Windows 2000)/},
{s:'Windows ME', r:/(Win 9x 4.90|Windows ME)/},
{s:'Windows 98', r:/(Windows 98|Win98)/},
{s:'Windows 95', r:/(Windows 95|Win95|Windows_95)/},
{s:'Windows NT 4.0', r:/(Windows NT 4.0|WinNT4.0|WinNT|Windows NT)/},
{s:'Windows CE', r:/Windows CE/},
{s:'Windows 3.11', r:/Win16/},
{s:'Android', r:/Android/},
{s:'Open BSD', r:/OpenBSD/},
{s:'Sun OS', r:/SunOS/},
{s:'Linux', r:/(Linux|X11)/},
{s:'iOS', r:/(iPhone|iPad|iPod)/},
{s:'Mac OS X', r:/Mac OS X/},
{s:'Mac OS', r:/(MacPPC|MacIntel|Mac_PowerPC|Macintosh)/},
{s:'QNX', r:/QNX/},
{s:'UNIX', r:/UNIX/},
{s:'BeOS', r:/BeOS/},
{s:'OS/2', r:/OS\/2/},
{s:'Search Bot', r:/(nuhk|Googlebot|Yammybot|Openbot|Slurp|MSNBot|Ask Jeeves\/Teoma|ia_archiver)/}
];
for (var id in clientStrings) {
var cs = clientStrings[id];
if (cs.r.test(nAgt)) {
os = cs.s;
break;
}
}
var osVersion = "unknown";
if (/Windows/.test(os)) {
osVersion = /Windows (.*)/.exec(os)[1];
os = 'Windows';
}
else {
switch (os) {
case 'Mac OS X':
osVersion = /Mac OS X (10[\.\_\d]+)/.exec(nAgt)[1];
break;
case 'Android':
osVersion = /Android ([\.\_\d]+)/.exec(nAgt)[1];
break;
case 'iOS':
osVersion = /OS (\d+)_(\d+)_?(\d+)?/.exec(nVer);
osVersion = osVersion[1] + '.' + osVersion[2] + '.' + (osVersion[3] | 0);
break;
}
}
return {OSName: os, OSVersion: osVersion};
}
function detectBrowserDetails (){
var nVer = navigator.appVersion;
var nAgt = navigator.userAgent;
var browserName = navigator.appName;
var fullVersion = ''+parseFloat(navigator.appVersion);
var majorVersion = parseInt(navigator.appVersion,10);
var nameOffset,verOffset,ix;
// In Opera, the true version is after "Opera" or after "Version"
if ((verOffset=nAgt.indexOf("Opera"))!=-1) {
browserName = "Opera";
fullVersion = nAgt.substring(verOffset+6);
if ((verOffset=nAgt.indexOf("Version"))!=-1)
fullVersion = nAgt.substring(verOffset+8);
}
// In MSIE, the true version is after "MSIE" in userAgent
else if ((verOffset=nAgt.indexOf("MSIE"))!=-1) {
browserName = "Microsoft Internet Explorer";
fullVersion = nAgt.substring(verOffset+5);
}
// In Chrome, the true version is after "Chrome"
else if ((verOffset=nAgt.indexOf("Chrome"))!=-1) {
browserName = "Chrome";
fullVersion = nAgt.substring(verOffset+7);
}
// In Safari, the true version is after "Safari" or after "Version"
else if ((verOffset=nAgt.indexOf("Safari"))!=-1) {
browserName = "Safari";
fullVersion = nAgt.substring(verOffset+7);
if ((verOffset=nAgt.indexOf("Version"))!=-1)
fullVersion = nAgt.substring(verOffset+8);
}
// In Firefox, the true version is after "Firefox"
else if ((verOffset=nAgt.indexOf("Firefox"))!=-1) {
browserName = "Firefox";
fullVersion = nAgt.substring(verOffset+8);
}
// In most other browsers, "name/version" is at the end of userAgent
else if ( (nameOffset=nAgt.lastIndexOf(' ')+1) <
(verOffset=nAgt.lastIndexOf('/')) )
{
browserName = nAgt.substring(nameOffset,verOffset);
fullVersion = nAgt.substring(verOffset+1);
if (browserName.toLowerCase()==browserName.toUpperCase()) {
browserName = navigator.appName;
}
}
// trim the fullVersion string at semicolon/space if present
if ((ix=fullVersion.indexOf(";"))!=-1)
fullVersion=fullVersion.substring(0,ix);
if ((ix=fullVersion.indexOf(" "))!=-1)
fullVersion=fullVersion.substring(0,ix);
majorVersion = parseInt(''+fullVersion,10);
if (isNaN(majorVersion)) {
fullVersion = ''+parseFloat(navigator.appVersion);
majorVersion = parseInt(navigator.appVersion,10);
}
return {browserName: browserName, fullVersion:fullVersion};
}
$(document).ready(function() {
var parsedJWT = parseJwt(token);
loadNexusSDKScript(parsedJWT.d);
});
</script>
</body>
</html>
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