AutoReply wrong e-mail

[flaviorescia]

Hi,

Thank you for your work, it help me a lot!

When I configure MultiSMTP, all e-mail works fine, except the auto-reply. The e-mail name is changed, but the from is always the default of system.

I use version 4.0.4 for OTRS 4.0.14 with KIX4OTRS 7.1.0.

Follow the logs:

Thu Jan 5 11:21:13 2017 info OTRS-otrs.PostMasterMailbox.pl-10 Sent agent 'NewTicket' notification to 'anderson.vilanova@domain1.com.br'.
Thu Jan 5 11:21:12 2017 notice OTRS-otrs.PostMasterMailbox.pl-10 Use SMTP smtp.gmail.com/servicedesk@domain1.com.br (6)
Thu Jan 5 11:21:12 2017 notice OTRS-otrs.PostMasterMailbox.pl-10 Use MultiSMTP Kernel::System::Email::MultiSMTP::SMTPS
Thu Jan 5 11:21:12 2017 notice OTRS-otrs.PostMasterMailbox.pl-10 From: servicedesk@domain1.com.br // SMTP: 6
Thu Jan 5 11:21:12 2017 notice OTRS-otrs.PostMasterMailbox.pl-10 From: servicedesk@domain1.com.br
Thu Jan 5 11:21:12 2017 info OTRS-otrs.PostMasterMailbox.pl-10 Sent agent 'NewTicket' notification to 'bruno.silva@domain1.com.br'.
Thu Jan 5 11:21:11 2017 notice OTRS-otrs.PostMasterMailbox.pl-10 Use SMTP smtp.gmail.com/servicedesk@domain1.com.br (6)
Thu Jan 5 11:21:11 2017 notice OTRS-otrs.PostMasterMailbox.pl-10 Use MultiSMTP Kernel::System::Email::MultiSMTP::SMTPS
Thu Jan 5 11:21:11 2017 notice OTRS-otrs.PostMasterMailbox.pl-10 From: servicedesk@domain1.com.br // SMTP: 6
Thu Jan 5 11:21:11 2017 notice OTRS-otrs.PostMasterMailbox.pl-10 From: servicedesk@domain1.com.br
Thu Jan 5 11:21:11 2017 info OTRS-otrs.PostMasterMailbox.pl-10 Sent auto response (SendAutoReply) for Ticket [1012943] (TicketID=15417, ArticleID=119467) to 'Flavio Rescia Dias flavio.rescia@domain1.com.br'.
Thu Jan 5 11:21:11 2017 info OTRS-otrs.PostMasterMailbox.pl-10 Sent email to 'Flavio Rescia Dias flavio.rescia@domain1.com.br' from 'Service Desk - Somar <servicedesk@domain2.com.br>'. HistoryType => SendAutoReply, Subject => Chamado Registrado: Teste [Ticket#1012943];
Thu Jan 5 11:21:10 2017 notice OTRS-otrs.PostMasterMailbox.pl-10 Use SMTP smtp.gmail.com/servicedesk@domain1.com.br (6)
Thu Jan 5 11:21:10 2017 notice OTRS-otrs.PostMasterMailbox.pl-10 Use MultiSMTP Kernel::System::Email::MultiSMTP::SMTPS
Thu Jan 5 11:21:10 2017 notice OTRS-otrs.PostMasterMailbox.pl-10 From: servicedesk@domain1.com.br // SMTP: 6
Thu Jan 5 11:21:10 2017 notice OTRS-otrs.PostMasterMailbox.pl-10 From: servicedesk@domain1.com.br
Thu Jan 5 11:21:10 2017 info OTRS-otrs.PostMasterMailbox.pl-10 New Ticket [1012943/Teste] created (TicketID=15417,Queue=SD::Somar,Priority=0 Not Priorized,State=new)
Thu Jan 5 11:21:10 2017 notice OTRS-otrs.PostMasterMailbox.pl-10 Take UserCustomerID (5) from customer source backend based on (flavio.rescia@domain1.com.br).
Thu Jan 5 11:21:10 2017 notice OTRS-otrs.PostMasterMailbox.pl-10 Take UserLogin (flavio.rescia@domain1.com.br) from customer source backend based on (flavio.rescia@domain1.com.br).