Smudged image on the blanket

[kristinahavlovic]

Hi,

Could you please look into this? The customer complained that one of the images on the blanket was smudged. It looks the same on our preview. I opened the original image and it looks like it's a gif, but it's actually a .jpg file.

Photo of the product:

preview - http://cdn.print.io/img-manip/151223-09443223fc85c7a1-a.jpg?_ga=1.107438725.608675901.1450020913

original - https://printio-api.s3.amazonaws.com/145086369913705157df5a1f4512a0.7694625675205479.jpg?response-content-type=image/jpeg&Expires=1461228099&AWSAccessKeyId=AKIAJNRPPQ6KHPCBE75Q&Signature=TqE%2BwvHcHhfvilYLfcUVvjpI2kg%3D

The order number is 376943
Please advise.

@bomberaya

[bomberaya]

@kristinahavlovic The image is actually a GIF, although its name falsely suggests that it is a JPEG.
You can easily tell, because the image is animated, and JPEGs cannot be animated.

This is something that should be handled by our serverside image processing service.
@micahasmith, please advise...

[kristinahavlovic]

@bomberaya Thanks for letting me know. I know it's a gif, but the .jpeg part was a bit confusing, so I had to ask.
Thanks again!

[bomberaya]

@kristinahavlovic It's totally ok to ask! Let's wait and see what Micah has to say.