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+ Help Desk Technician +
+ Location - Remote +
+ Duration - 13mos +
+ Assisted end users remotely via phone and remote tools to troubleshoot and resolve all variety of issues with Apple products, + including Mac Desktops and all mobile devices including iPhones, iPads, iPods and Apple Watch. + Software issues include iOS troubleshooting, updating issues, unexpected product behavior, iCloud account issues including forgotten passwords, + physical damage and replacement. +
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+ All around hand-on PC Technician +
+ Location - Huntersville, NC +
+ Duration - 16mos +
+ Deployed many Windows 10 PCs in a corporate environment serving many employees as well as troubleshooting all manor of hardware and software issues in person, + remotely over Remote Desktop Servers or over the phone. Performed data backups of all employee data, + and migrated all important data from previously utilized work PCs and from network drives over to the new Windows 10 PCs. + Resolved trouble tickets through the Remedy ticketing system in the main IT office at the end of day. +
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+ IT Field Support +
+ Location - Charlotte, NC +
+ Duration - 14mos +
+ Travelling field technician performing tech support in the city of Charlotte, NC. Services included the Fire Departments, + Police Stations, Government offices and office buildings related to these departments and locations. + Troubleshooting was on-site, on-the-fly troubleshooting, repair or replacement of computer desktops, + laptops, monitors, peripherals including printers and all necessary hardware. +
+
+ IT User Support Technician II +
+ Location - Charlotte, NC +
+ Duration - 22mos +
+ Remote Technical Support from a call center on location in Uptown Charlotte. + Performed all forms of software and hardware troubleshooting remotely and over the phone for hospital staff throughout NC and SC. + Escalated all necessary issues to hands-on field support whenever necessary. + Performed password resets through Active Directory, and provided instruction for the use and function of thousands of software programs utilized by the hospital staff. + +
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+ Career Profile
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+ Experienced Software and Hardware Technician and troubleshooting expert with years of experience in the computer industry.
+ Strong skills in the process of elimination in locating problems and correcting them in both Operating Systems and third-party software programs,
+ as well as various hardware issues that can cause an array of difficulties for customers in the field.
+ Other persuits include an array of programming and web-centric languages such as C++, C#, Visual Basic and HTML.
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Experience
++ Help Desk Technician +
+ Location - Remote +
+ Duration - 13mos +
+ Assisted end users remotely via phone and remote tools to troubleshoot and resolve all variety of issues with Apple products, + including Mac Desktops and all mobile devices including iPhones, iPads, iPods and Apple Watch. + Software issues include iOS troubleshooting, updating issues, unexpected product behavior, iCloud account issues including forgotten passwords, + physical damage and replacement. +
+
+ All around hand-on PC Technician +
+ Location - Huntersville, NC +
+ Duration - 16mos +
+ Deployed many Windows 10 PCs in a corporate environment serving many employees as well as troubleshooting all manor of hardware and software issues in person, + remotely over Remote Desktop Servers or over the phone. Performed data backups of all employee data, + and migrated all important data from previously utilized work PCs and from network drives over to the new Windows 10 PCs. + Resolved trouble tickets through the Remedy ticketing system in the main IT office at the end of day. +
+
+ IT Field Support +
+ Location - Charlotte, NC +
+ Duration - 14mos +
+ Travelling field technician performing tech support in the city of Charlotte, NC. Services included the Fire Departments, + Police Stations, Government offices and office buildings related to these departments and locations. + Troubleshooting was on-site, on-the-fly troubleshooting, repair or replacement of computer desktops, + laptops, monitors, peripherals including printers and all necessary hardware. +
+
+ IT User Support Technician II +
+ Location - Charlotte, NC +
+ Duration - 22mos +
+ Remote Technical Support from a call center on location in Uptown Charlotte. + Performed all forms of software and hardware troubleshooting remotely and over the phone for hospital staff throughout NC and SC. + Escalated all necessary issues to hands-on field support whenever necessary. + Performed password resets through Active Directory, and provided instruction for the use and function of thousands of software programs utilized by the hospital staff. + +
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David Frary
+Computer Support Technician
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Contact
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