#Case 1: An unexpected error
#Victim interview
I cannot access to my account page. I just have a big error when I access to my account page, I cannot use your service.
#Evidence
UserId : fhollande
Token : token_hollande
http://localhost:8080/csi/accountOverview.htm?token=token_hollande
[24/02/16 10:09:55.166] INFO [tp-8080-1] [AccountOverviewController] - Display account overview of user bobama [24/02/16 10:09:55.166] INFO [tp-8080-1] [AccountServiceImpl] - Loading account information for user bobama [24/02/16 10:09:55.166] INFO [tp-8080-1] [Stats] - Country counter : USA: 4 [24/02/16 10:09:55.166] INFO [tp-8080-1] [Stats] - Daily visitors :4 [24/02/16 10:10:00.165] INFO [tp-8080-1] [AuthenticationFilter] - Security Token : token_hollande [24/02/16 10:10:00.167] INFO [tp-8080-1] [AccountOverviewController] - Display account overview of user fhollande [24/02/16 10:10:00.167] INFO [tp-8080-1] [AccountServiceImpl] - Loading account information for user fhollande févr. 24, 2016 10:10:00 AM org.apache.catalina.core.StandardWrapperValve invoke Grave: Servlet.service() for servlet DispatcherServlet threw exception java.lang.NullPointerException at com.pdaures.csi.service.Stats.formatKey(Stats.java:51) at com.pdaures.csi.service.Stats.incrementCountryCounter(Stats.java:33) at com.pdaures.csi.service.AccountServiceImpl.findAccount(AccountServiceImpl.java:30) at com.pdaures.csi.controller.AccountOverviewController.accountOverview(AccountOverviewController.java:28) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:606) at org.springframework.web.method.support.InvocableHandlerMethod.invoke(InvocableHandlerMethod.java:219) at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:132) at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:104) at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandleMethod(RequestMappingHandlerAdapter.java:746) at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:687) at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:80) at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:925) at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:856) at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:915) at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:811) at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:796) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.pdaures.csi.filter.AuthenticationFilter.doFilter(AuthenticationFilter.java:60) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:857) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489) at java.lang.Thread.run(Thread.java:744)```
Find the problem and propose a solution.