From 78bcbdae526763fd41064ee81392ab5a0c660974 Mon Sep 17 00:00:00 2001 From: agong07 Date: Tue, 20 Jan 2026 17:18:24 -0800 Subject: [PATCH 1/7] Create canceling-orders doc Added information on canceling NGINXaaS for Google Cloud subscriptions, including post-cancellation states and allowed actions. --- .../get-help/canceling-orders.md | 21 +++++++++++++++++++ 1 file changed, 21 insertions(+) create mode 100644 content/nginxaas-google/get-help/canceling-orders.md diff --git a/content/nginxaas-google/get-help/canceling-orders.md b/content/nginxaas-google/get-help/canceling-orders.md new file mode 100644 index 000000000..f4ab5eebc --- /dev/null +++ b/content/nginxaas-google/get-help/canceling-orders.md @@ -0,0 +1,21 @@ +--- +title: Support +weight: 100 +toc: true +nd-docs: DOCS-000 +url: /nginxaas/google/get-help/support +nd-content-type: how-to +nd-product: NGOOGL +--- + +# Canceling Subscription + +If you decide to cancel your **NGINXaaS for Google Cloud** subscription via the [Marketplace Orders Page](https://console.cloud.google.com/marketplace/orders), here’s what you need to know about what happens next. + +--- + +## What Happens After You Cancel + +When you cancel your subscription, any running deployments will immediately enter a **suspended state** and will be scheduled for deletion. In this state, deployments are no longer operational and cannot pass traffic. However, you will still be able to access your deployments in the console to view or delete them, although you will no longer be able to update existing deployments or create new ones while unsubscribed. + +Even though your deployments are suspended, you will still be able to view, edit, create, and delete configurations and certificates in the console. If you decide to re-subscribe after canceling, please note that you will need to re-create all your deployments from scratch, as any suspended deployments cannot be restored once the cancellation process has started. From 04804f84575b1ffd7bee8b2914c65f2cf96d3ee3 Mon Sep 17 00:00:00 2001 From: agong07 Date: Tue, 20 Jan 2026 17:22:36 -0800 Subject: [PATCH 2/7] Update title and URL for canceling orders page --- content/nginxaas-google/get-help/canceling-orders.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/content/nginxaas-google/get-help/canceling-orders.md b/content/nginxaas-google/get-help/canceling-orders.md index f4ab5eebc..1c36576bf 100644 --- a/content/nginxaas-google/get-help/canceling-orders.md +++ b/content/nginxaas-google/get-help/canceling-orders.md @@ -1,9 +1,9 @@ --- -title: Support +title: Canceling Subscription weight: 100 toc: true nd-docs: DOCS-000 -url: /nginxaas/google/get-help/support +url: /nginxaas/google/get-help/canceling-subscription nd-content-type: how-to nd-product: NGOOGL --- From 04446962eddb0f46c2a83d711e44781164e445d7 Mon Sep 17 00:00:00 2001 From: agong07 Date: Wed, 21 Jan 2026 12:26:00 -0800 Subject: [PATCH 3/7] add canceling orders section in billing --- content/nginxaas-google/billing/overview.md | 4 ++++ 1 file changed, 4 insertions(+) diff --git a/content/nginxaas-google/billing/overview.md b/content/nginxaas-google/billing/overview.md index a586719bc..5f177d2e0 100644 --- a/content/nginxaas-google/billing/overview.md +++ b/content/nginxaas-google/billing/overview.md @@ -51,3 +51,7 @@ An NGINX Capacity Unit (NCU) quantifies the capacity for a deployment. Resources ## Review billing data Billing data for F5 NGINXaaS for Google Cloud is reported per deployment and can be accessed through the Google Cloud Cost Management Dashboard. Usage metrics and costs are updated hourly, allowing customers to monitor and optimize resource allocation effectively. + +## Canceling Subscription + +You could unsubscribe from **NGINXaaS for Google Cloud** on the [Marketplace Orders Page](https://console.cloud.google.com/marketplace/orders). When you cancel subscription, any running deployments will immediately enter a **suspended state** and will be scheduled for deletion. In this state, deployments are no longer operational and cannot pass traffic. However, you will still be able to access your deployments in the console to view or delete them, although you will no longer be able to update existing deployments or create new ones while unsubscribed. Even though your deployments are suspended, you will still be able to view, edit, create, and delete configurations and certificates in the console. If you decide to re-subscribe after canceling, please note that you will need to re-create all your deployments from scratch, as any suspended deployments cannot be restored once the cancellation process has started. From aed5acafed5b209d7ebd514809af97b1ee1fdda9 Mon Sep 17 00:00:00 2001 From: agong07 Date: Wed, 21 Jan 2026 12:26:17 -0800 Subject: [PATCH 4/7] Delete content/nginxaas-google/get-help/canceling-orders.md --- .../get-help/canceling-orders.md | 21 ------------------- 1 file changed, 21 deletions(-) delete mode 100644 content/nginxaas-google/get-help/canceling-orders.md diff --git a/content/nginxaas-google/get-help/canceling-orders.md b/content/nginxaas-google/get-help/canceling-orders.md deleted file mode 100644 index 1c36576bf..000000000 --- a/content/nginxaas-google/get-help/canceling-orders.md +++ /dev/null @@ -1,21 +0,0 @@ ---- -title: Canceling Subscription -weight: 100 -toc: true -nd-docs: DOCS-000 -url: /nginxaas/google/get-help/canceling-subscription -nd-content-type: how-to -nd-product: NGOOGL ---- - -# Canceling Subscription - -If you decide to cancel your **NGINXaaS for Google Cloud** subscription via the [Marketplace Orders Page](https://console.cloud.google.com/marketplace/orders), here’s what you need to know about what happens next. - ---- - -## What Happens After You Cancel - -When you cancel your subscription, any running deployments will immediately enter a **suspended state** and will be scheduled for deletion. In this state, deployments are no longer operational and cannot pass traffic. However, you will still be able to access your deployments in the console to view or delete them, although you will no longer be able to update existing deployments or create new ones while unsubscribed. - -Even though your deployments are suspended, you will still be able to view, edit, create, and delete configurations and certificates in the console. If you decide to re-subscribe after canceling, please note that you will need to re-create all your deployments from scratch, as any suspended deployments cannot be restored once the cancellation process has started. From 8cd1f32a31645dfed3f990db1bef47a6f746a8a1 Mon Sep 17 00:00:00 2001 From: agong07 Date: Thu, 22 Jan 2026 10:37:53 -0800 Subject: [PATCH 5/7] Remove "will be scheduled for deletion" --- content/nginxaas-google/billing/overview.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/content/nginxaas-google/billing/overview.md b/content/nginxaas-google/billing/overview.md index 5f177d2e0..f4e9d7ea5 100644 --- a/content/nginxaas-google/billing/overview.md +++ b/content/nginxaas-google/billing/overview.md @@ -54,4 +54,4 @@ Billing data for F5 NGINXaaS for Google Cloud is reported per deployment and can ## Canceling Subscription -You could unsubscribe from **NGINXaaS for Google Cloud** on the [Marketplace Orders Page](https://console.cloud.google.com/marketplace/orders). When you cancel subscription, any running deployments will immediately enter a **suspended state** and will be scheduled for deletion. In this state, deployments are no longer operational and cannot pass traffic. However, you will still be able to access your deployments in the console to view or delete them, although you will no longer be able to update existing deployments or create new ones while unsubscribed. Even though your deployments are suspended, you will still be able to view, edit, create, and delete configurations and certificates in the console. If you decide to re-subscribe after canceling, please note that you will need to re-create all your deployments from scratch, as any suspended deployments cannot be restored once the cancellation process has started. +You could unsubscribe from **NGINXaaS for Google Cloud** on the [Marketplace Orders Page](https://console.cloud.google.com/marketplace/orders). When you cancel subscription, any running deployments will immediately enter a **suspended state**. In this state, deployments are no longer operational and cannot pass traffic. However, you will still be able to access your deployments in the console to view or delete them, although you will no longer be able to update existing deployments or create new ones while unsubscribed. Even though your deployments are suspended, you will still be able to view, edit, create, and delete configurations and certificates in the console. If you decide to re-subscribe after canceling, please note that you will need to re-create all your deployments from scratch, as any suspended deployments cannot be restored once the cancellation process has started. From f41a0ab0cc81ec1de2bb45fe259a9c2ab6be6cde Mon Sep 17 00:00:00 2001 From: agong07 Date: Thu, 22 Jan 2026 11:08:30 -0800 Subject: [PATCH 6/7] Update cancelation instructions for NGINXaaS subscription --- content/nginxaas-google/billing/overview.md | 10 +++++++++- 1 file changed, 9 insertions(+), 1 deletion(-) diff --git a/content/nginxaas-google/billing/overview.md b/content/nginxaas-google/billing/overview.md index f4e9d7ea5..8af3fe2af 100644 --- a/content/nginxaas-google/billing/overview.md +++ b/content/nginxaas-google/billing/overview.md @@ -54,4 +54,12 @@ Billing data for F5 NGINXaaS for Google Cloud is reported per deployment and can ## Canceling Subscription -You could unsubscribe from **NGINXaaS for Google Cloud** on the [Marketplace Orders Page](https://console.cloud.google.com/marketplace/orders). When you cancel subscription, any running deployments will immediately enter a **suspended state**. In this state, deployments are no longer operational and cannot pass traffic. However, you will still be able to access your deployments in the console to view or delete them, although you will no longer be able to update existing deployments or create new ones while unsubscribed. Even though your deployments are suspended, you will still be able to view, edit, create, and delete configurations and certificates in the console. If you decide to re-subscribe after canceling, please note that you will need to re-create all your deployments from scratch, as any suspended deployments cannot be restored once the cancellation process has started. +You can unsubscribe from NGINXaaS for Google Cloud by visiting the [Google Cloud Marketplace Orders Page](https://console.cloud.google.com/marketplace/orders) page. Please note the following behavior when you cancel your subscription: + +- Upon cancelation, all active deployments will immediately transition to a suspended state. In the suspended state, deployments will no longer be operational and cannot process traffic. +- While in this state, you will still have access to your deployments via the NGINXaaS Console, allowing you to view or delete them. However, it will no longer be possible to update existing deployments or create new ones. +- Despite the suspension of deployments, you will retain the ability to view, edit, create, and delete configurations and SSL certificates through the console. + +If you decide to re-subscribe to NGINXaaS for Google Cloud after canceling your subscription, all previously suspended deployments will remain unrecoverable. You will need to recreate your deployments from scratch. + +We recommend carefully reviewing your deployments and configurations before initiating the cancelation process to avoid any unintended data loss. From 38576a4f7d6aacebcebd83682668d57155cb1446 Mon Sep 17 00:00:00 2001 From: agong07 Date: Fri, 23 Jan 2026 10:05:30 -0800 Subject: [PATCH 7/7] Revise subscription cancellation instructions in overview --- content/nginxaas-google/billing/overview.md | 6 +++--- 1 file changed, 3 insertions(+), 3 deletions(-) diff --git a/content/nginxaas-google/billing/overview.md b/content/nginxaas-google/billing/overview.md index 8af3fe2af..e97426119 100644 --- a/content/nginxaas-google/billing/overview.md +++ b/content/nginxaas-google/billing/overview.md @@ -52,14 +52,14 @@ An NGINX Capacity Unit (NCU) quantifies the capacity for a deployment. Resources Billing data for F5 NGINXaaS for Google Cloud is reported per deployment and can be accessed through the Google Cloud Cost Management Dashboard. Usage metrics and costs are updated hourly, allowing customers to monitor and optimize resource allocation effectively. -## Canceling Subscription +## Canceling Your NGINXaaS for Google Cloud Subscription -You can unsubscribe from NGINXaaS for Google Cloud by visiting the [Google Cloud Marketplace Orders Page](https://console.cloud.google.com/marketplace/orders) page. Please note the following behavior when you cancel your subscription: +You can unsubscribe from NGINXaaS for Google Cloud by visiting the [Google Cloud Marketplace Orders](https://console.cloud.google.com/marketplace/orders) page. Please note the following behavior when you cancel your subscription: - Upon cancelation, all active deployments will immediately transition to a suspended state. In the suspended state, deployments will no longer be operational and cannot process traffic. - While in this state, you will still have access to your deployments via the NGINXaaS Console, allowing you to view or delete them. However, it will no longer be possible to update existing deployments or create new ones. - Despite the suspension of deployments, you will retain the ability to view, edit, create, and delete configurations and SSL certificates through the console. -If you decide to re-subscribe to NGINXaaS for Google Cloud after canceling your subscription, all previously suspended deployments will remain unrecoverable. You will need to recreate your deployments from scratch. +If you decide to re-subscribe to NGINXaaS for Google Cloud after canceling your subscription, all previously suspended deployments will remain deactivated. You will need to recreate your deployments from scratch. We recommend carefully reviewing your deployments and configurations before initiating the cancelation process to avoid any unintended data loss.