Unable to get camera feed while running over visonic_proxy.

[gustavstrandberg]

Hi!

I am running a PM10 with a PowerLink module to visonic_proxy running as a HA plugin on a rbpi5.
Direct communication between the PM10 and the PowerManage server is blocked in my firewall.
PM10 is configured to talk to visonic_proxy.

I am able to connect to the Visonic-Go app and I have my PM10 panel connected but I am not able to get the camera feed.
If I disable visonic_proxy and unblock direct connection between PM10 and the PowerManage server it works fine.

visonic_proxy log:

s6-rc: info: service s6rc-oneshot-runner successfully stopped
s6-rc: info: service s6rc-oneshot-runner: starting
s6-rc: info: service s6rc-oneshot-runner successfully started
s6-rc: info: service fix-attrs: starting
s6-rc: info: service fix-attrs successfully started
s6-rc: info: service legacy-cont-init: starting
s6-rc: info: service legacy-cont-init successfully started
s6-rc: info: service legacy-services: starting
s6-rc: info: service legacy-services successfully started
2025-05-09 16:42:41,066 INFO Version: 1.1.1
2025-05-09 16:42:41,066 INFO Environment: HA Addon
2025-05-09 16:42:41,067 INFO Proxy Mode: True
2025-05-09 16:42:41,067 INFO Websocket Mode: True
2025-05-09 16:42:41,067 INFO Log Level: INFO
2025-05-09 16:42:41,067 INFO Message Log Level: 1
2025-05-09 16:42:41,067 INFO Generating SSL Certificates at /visonic_proxy/certs
2025-05-09 16:42:43,805 INFO Proxy Server is starting
2025-05-09 16:42:43,805 INFO Starting Connection Manager
2025-05-09 16:42:43,805 INFO Started Command Manager
2025-05-09 16:42:43,805 INFO Started Message Router
2025-05-09 16:42:43,805 INFO Started Flow Manager
2025-05-09 16:42:43,807 INFO Started Alarm TCP server on port 5001
2025-05-09 16:42:43,807 INFO Started Websocket server on port 8082 (SSL disabled, AUTH token not required)
2025-05-09 16:42:43,807 INFO Started HTTP server on port 8443 (SSL enabled)
2025-05-09 16:42:43,808 INFO Connection Manager started
2025-05-09 16:42:43,808 INFO Proxy Server is running
2025-05-09 16:42:45,561 INFO Alarm client 1 connected from 192.168.10.105
2025-05-09 16:42:45,561 INFO Started KeepAlive Timer
2025-05-09 16:42:45,562 INFO Starting Visonic client connection for Alarm 1
2025-05-09 16:42:45,579 INFO Connected to Visonic server on 92.33.7.92 port 5001 for 1
2025-05-09 16:42:48,815 INFO Starting Visonic Client Initialisation
2025-05-09 16:42:48,816 INFO Entering Stealth Mode
2025-05-09 16:42:48,816 INFO Visonic 1 server has disconnected
2025-05-09 16:42:54,641 WARNING TIMEOUT WAITING FOR: ['54', '58', '77']
2025-05-09 16:42:54,641 INFO RESENDING: 0d b0 01 17 0a 01 ff 08 ff 04 54 58 3d 77 00 43 7b 0a
2025-05-09 16:42:59,752 WARNING TIMEOUT WAITING FOR: ['77']
2025-05-09 16:42:59,753 INFO RESENDING: 0d b0 01 17 0a 01 ff 08 ff 04 54 58 3d 77 00 43 7b 0a
2025-05-09 16:43:04,770 WARNING TIMEOUT WAITING FOR: ['77']
2025-05-09 16:43:04,770 INFO RESENDING: 0d b0 01 17 0a 01 ff 08 ff 04 54 58 3d 77 00 43 7b 0a
2025-05-09 16:43:09,849 WARNING TIMEOUT WAITING FOR: ['77']
2025-05-09 16:43:09,850 ERROR NO RESPONSE RECEIVED: 0d b0 01 17 0a 01 ff 08 ff 04 54 58 3d 77 00 43 7b 0a
2025-05-09 16:43:11,827 INFO Exiting download mode
2025-05-09 16:43:11,827 INFO Exiting Stealth Mode
2025-05-09 16:43:11,928 INFO Completed Visonic Client Initialisation in 23.113117s
2025-05-09 16:43:12,829 INFO Starting Visonic client connection for Alarm 1
2025-05-09 16:43:12,846 INFO Connected to Visonic server on 92.33.7.92 port 5001 for 1
2025-05-09 16:48:25,850 INFO Visonic 1 requested to disconnect
2025-05-09 16:48:25,851 INFO Visonic 1 server has disconnected
2025-05-09 16:48:35,558 INFO Received web connection request
2025-05-09 16:48:35,561 INFO Starting Visonic client connection for Alarm 1
2025-05-09 16:48:35,578 INFO Connected to Visonic server on 92.33.7.92 port 5001 for 1

Thanks,
Gustav

[msp1974]

Can you tell me more about your attached devices - what they are.

2 reasons for this.

1. Want to make sure I have the right camera device to test this issue with
2. I see an error in your log above relating to getting the brightness levels from your PIR sensors which is not being responded to by the panel and would like to try and fix that too as initialisation should take about 5-8s but is taking over 20s in your case due to this issue.

[gustavstrandberg]

I have the following devices:

Central panel PM-10 V.18
GSM-module GSM-350 V2
Powerlink3 IP-module PLINK3

3 NEXT CAM K9 PG2

3 MC-302V PG2

2 SMD-426 PG2

1 Touch-panel KP-160 N

1 KF-234 PG2

Thanks for troubleshooting the issues!

[msp1974]

Ok, i have a Next cam PG2 on my test rig and as far as I can see it works ie, I can get a camera feed from it on demand.

Describe more to me what you expect to be able to do and what happens/doesn't happen and what if anything relating to camera feed does work.