UPS Pico HV3.0B+ , battery not charging, switching off power make the RPI dying.

[EricPineau-56]

I received a few weeks ago my UPS-pico HV3.0B+HAT, assembled for rpi 3 model B+with a LIPO battery 1000mAh.
I installed a few days ago, and I've the problem that the battery's not charging (cf status screenshot). The BAT led is always lighting, the CHGT led lights for a few seconds on startup, then turns definitively OFF.
The status script tells me that bar level is 0.3v, so it seems the battery has a problem. Isthere anything to try before claiming for battery change ? There's something about battery protection during expedition in the documentation, but I must admit I don't understand it. Thanks
Eric Pineau

[PiModules]

Hi, Please provide more description on this, how and when it happens, what changes you done before, how old is batter etc. If you provide more info I will be able to support you. Kind Regards Ioannis/PiModules

On 21-Jan-21 10:08 PM, EricPineau-56 wrote: — You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub <#59>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ACBH7BHSCBSGWBS7OCTYRBDS3CCT3ANCNFSM4WNOAVOA>.

-- Ioannis Pi Modules www.pimodules.com -- Pi Modules Legal Disclaimer The content of this email is confidential and solely intended for the indicated addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient be informed that disclosure, reproduction in any form, in part or whole, or circulation of the content of this email is prohibited and may be unlawful. In this case, please inform immediately the sender of the email.

[EricPineau-56]

it happens from the first boot after installation, each time I unplug the powersource, either on the micro usb or on the ext power.
I then check the registers and found that the battery type was 0x43, so I set it to 0x53.
I also changed the battery timeout to 9min just to check.
But no change.
The OS was dowload from the OpenPlotter project, and I've followed the installation procedure in your documentation (v3.0 from 16/06/2018). I've installed the deamons and the RTC clock.
The battery is brand new, coming from your online shop.

[PiModules]

Hi, Please at the first step use our OS image where everything is installed properly, and then come back It is rather not possible that UPS PIco is faulty because we are testing each device before shipping Kind Regards Ioannis/PiModules

On 21-Jan-21 10:30 PM, EricPineau-56 wrote: IMG_20210121_205507 <https://user-images.githubusercontent.com/77807012/105408093-d105c780-5c2e-11eb-9ba5-4244c3130658.jpg> it happens from the first boot after installation, each time I unplug the powersource, either on the micro usb or on the ext power. I then check the registers and found that the battery type was 0x43, so I set it to 0x53. I also changed the battery timeout to 9min just to check. But no change. The OS was dowload from the OpenPlotter project, and I've followed the installation procedure in your documentation (v3.0 from 16/06/2018). I've installed the deamons and the RTC clock. — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#59 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ACBH7BFXXSUQBU43RJTGWZDS3CFGTANCNFSM4WNOAVOA>.

-- Ioannis Mourtsiadis Electronic Engineer M.Sc Pi Modules Nikaias 49, Nea Smyrni 17122 Athens, Greece Tel: +30 211 0130067 Fax: +30 211 8500132 Mobile: +30 697 7089430 SKYPE: i_mourtsiadis www.pimodules.com -- Pi Modules Legal Disclaimer The content of this email is confidential and solely intended for the indicated addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient be informed that disclosure, reproduction in any form, in part or whole, or circulation of the content of this email is prohibited and may be unlawful. In this case, please inform immediately the sender of the email.

[EricPineau-56]

Hi, not knowing where your own distribution is located, I've installed the latest NOOB with the raspbian OS, then I've followed your documentation to install the ups. After that, I've followed the procedure to Reset the ups pico to factory default (UR+C), then the pico_status script told me ERROR on the line Battery version. I then set it to 0x53 (LIPO), the script now succeeds, but the battery voltage still at 0.3v.
So I'm at the same point than a few days before.
What do you suggest ?
Regards
Eric

[EricPineau-56]

A little precision: I've measured the voltage on the battery this morning with my voltmeter, and I measured 4.14V. So the battery is good.

[PiModules]

Hi, OK. Please follow my last recommendation about image, just to be sure that system is working properly and then together with you I will setup your own image as you need. Kind Regards Ioannis

On 26-Jan-21 9:56 AM, EricPineau-56 wrote: A little precision: I've measured the voltage on the battery this morning with my voltmeter, and I measured 4.14V. So the battery is good. — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#59 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ACBH7BFDEJ5UMNUY6MSENHDS3ZYTHANCNFSM4WNOAVOA>.

-- Ioannis www.pimodules.com -- Pi Modules Legal Disclaimer The content of this email is confidential and solely intended for the indicated addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient be informed that disclosure, reproduction in any form, in part or whole, or circulation of the content of this email is prohibited and may be unlawful. In this case, please inform immediately the sender of the email.

[EricPineau-56]

Hi, OK but could you give me the link to download, I couldn't find it? Thanks ⁣Envoyé par BlueMail ​ Le 26 janv. 2021 à 09:11, à 09:11, Pi Master <notifications@github.com> a écrit:

…

Hi, OK. Please follow my last recommendation about image, just to be sure that system is working properly and then together with you I will setup your own image as you need. Kind Regards Ioannis On 26-Jan-21 9:56 AM, EricPineau-56 wrote: > > A little precision: I've measured the voltage on the battery this > morning with my voltmeter, and I measured 4.14V. So the battery is good. > > — > You are receiving this because you commented. > Reply to this email directly, view it on GitHub > <#59 (comment)>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/ACBH7BFDEJ5UMNUY6MSENHDS3ZYTHANCNFSM4WNOAVOA>. > -- Ioannis www.pimodules.com -- Pi Modules Legal Disclaimer The content of this email is confidential and solely intended for the indicated addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient be informed that disclosure, reproduction in any form, in part or whole, or circulation of the content of this email is prohibited and may be unlawful. In this case, please inform immediately the sender of the email. -- You are receiving this because you modified the open/close state. Reply to this email directly or view it on GitHub: #59 (comment)

[PiModules]

Hi, Please use this image from here, https://drive.google.com/file/d/1wrRGv9n1vyp9NuTU9dg0GqzBKN1cyEz9/view *User:* pi *Password:* 1 This is 16GB NOOBS Version 3.4 with activated serial port for user, activatd i2c, activated SSH, activated 1-wire, and installed MC, minicom, set the Hardware RTC (on PIco) using old version of interaction (via GPIO – as before) – release, ready to use Please try this and if OK, then we  will do together set up of your own Warmest Regards Ioannis

On 26-Jan-21 10:44 AM, EricPineau-56 wrote: Hi, OK but could you give me the link to download, I couldn't find it? Thanks ⁣Envoyé par BlueMail ​ Le 26 janv. 2021 à 09:11, à 09:11, Pi Master ***@***.***> a écrit: >Hi, > >OK. Please follow my last recommendation about image, just to be sure >that system is working properly and then together with you I will setup > >your own image as you need. > >Kind Regards > >Ioannis > >On 26-Jan-21 9:56 AM, EricPineau-56 wrote: >> >> A little precision: I've measured the voltage on the battery this >> morning with my voltmeter, and I measured 4.14V. So the battery is >good. >> >> — >> You are receiving this because you commented. >> Reply to this email directly, view it on GitHub >> ><#59 (comment)>, > >> or unsubscribe >> ><https://github.com/notifications/unsubscribe-auth/ACBH7BFDEJ5UMNUY6MSENHDS3ZYTHANCNFSM4WNOAVOA>. >> >-- >Ioannis > >www.pimodules.com >-- > >Pi Modules Legal Disclaimer >The content of this email is confidential and solely intended for the >indicated addressee. Access to this email by anyone else is >unauthorized. If you are not the intended recipient be informed that >disclosure, reproduction in any form, in part or whole, or circulation >of the content of this email is prohibited and may be unlawful. In this >case, please inform immediately the sender of the email. > > > >-- >You are receiving this because you modified the open/close state. >Reply to this email directly or view it on GitHub: >#59 (comment) — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#59 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ACBH7BEQTFHHWQDWUKJYAPLS3Z6INANCNFSM4WNOAVOA>.

-- Ioannis www.pimodules.com -- Pi Modules Legal Disclaimer The content of this email is confidential and solely intended for the indicated addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient be informed that disclosure, reproduction in any form, in part or whole, or circulation of the content of this email is prohibited and may be unlawful. In this case, please inform immediately the sender of the email.

[EricPineau-56]

Hi Loannis I did all that this evening, but the situation is still the same. Tried to restore to factory default again, unsuccessfully. Should I have to upgrade the firmware, or anything else? Regards Eric ⁣Envoyé par BlueMail ​ Le 26 janv. 2021 à 09:47, à 09:47, Pi Master <notifications@github.com> a écrit:

…

Hi, Please use this image from here, https://drive.google.com/file/d/1wrRGv9n1vyp9NuTU9dg0GqzBKN1cyEz9/view *User:* pi *Password:* 1 This is 16GB NOOBS Version 3.4 with activated serial port for user, activatd i2c, activated SSH, activated 1-wire, and installed MC, minicom, set the Hardware RTC (on PIco) using old version of interaction (via GPIO – as before) – release, ready to use Please try this and if OK, then we  will do together set up of your own Warmest Regards Ioannis On 26-Jan-21 10:44 AM, EricPineau-56 wrote: > Hi, OK but could you give me the link to download, I couldn't find it? > Thanks > > ⁣Envoyé par BlueMail ​ > > Le 26 janv. 2021 à 09:11, à 09:11, Pi Master > ***@***.***> a écrit: > >Hi, > > > >OK. Please follow my last recommendation about image, just to be sure > >that system is working properly and then together with you I will setup > > > >your own image as you need. > > > >Kind Regards > > > >Ioannis > > > >On 26-Jan-21 9:56 AM, EricPineau-56 wrote: > >> > >> A little precision: I've measured the voltage on the battery this > >> morning with my voltmeter, and I measured 4.14V. So the battery is > >good. > >> > >> — > >> You are receiving this because you commented. > >> Reply to this email directly, view it on GitHub > >> > ><#59 (comment)>, > > > >> or unsubscribe > >> > ><https://github.com/notifications/unsubscribe-auth/ACBH7BFDEJ5UMNUY6MSENHDS3ZYTHANCNFSM4WNOAVOA>. > >> > >-- > >Ioannis > > > >www.pimodules.com > >-- > > > >Pi Modules Legal Disclaimer > >The content of this email is confidential and solely intended for the > >indicated addressee. Access to this email by anyone else is > >unauthorized. If you are not the intended recipient be informed that > >disclosure, reproduction in any form, in part or whole, or circulation > >of the content of this email is prohibited and may be unlawful. In this > >case, please inform immediately the sender of the email. > > > > > > > >-- > >You are receiving this because you modified the open/close state. > >Reply to this email directly or view it on GitHub: > >#59 (comment) > > — > You are receiving this because you commented. > Reply to this email directly, view it on GitHub > <#59 (comment)>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/ACBH7BEQTFHHWQDWUKJYAPLS3Z6INANCNFSM4WNOAVOA>. > -- Ioannis www.pimodules.com -- Pi Modules Legal Disclaimer The content of this email is confidential and solely intended for the indicated addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient be informed that disclosure, reproduction in any form, in part or whole, or circulation of the content of this email is prohibited and may be unlawful. In this case, please inform immediately the sender of the email. -- You are receiving this because you modified the open/close state. Reply to this email directly or view it on GitHub: #59 (comment)

[PiModules]

Hi, Step by Step. Lest specify in details you problem. Please send me: 1. Detailed specification of your system (how you are powering it, what battery have you connected, what additional hardware is used etc) 2. Some short video with system LEDs 3. As much you think useful information Then I will be able to help you, you must be doing something wrong, so we must fixed it based on received information. BR Io

On 27-Jan-21 12:48 AM, EricPineau-56 wrote: Hi Loannis I did all that this evening, but the situation is still the same. Tried to restore to factory default again, unsuccessfully. Should I have to upgrade the firmware, or anything else? Regards Eric ⁣Envoyé par BlueMail ​ Le 26 janv. 2021 à 09:47, à 09:47, Pi Master ***@***.***> a écrit: >Hi, > >Please use this image from here, > >https://drive.google.com/file/d/1wrRGv9n1vyp9NuTU9dg0GqzBKN1cyEz9/view > >*User:* pi > >*Password:* 1 > >This is 16GB NOOBS Version 3.4 with activated serial port for user, >activatd i2c, activated SSH, activated 1-wire, and installed MC, >minicom, set the Hardware RTC (on PIco) using old version of >interaction >(via GPIO – as before) – release, ready to use > >Please try this and if OK, then we  will do together set up of your >own > >Warmest Regards > >Ioannis > > >On 26-Jan-21 10:44 AM, EricPineau-56 wrote: >> Hi, OK but could you give me the link to download, I couldn't find >it? >> Thanks >> >> ⁣Envoyé par BlueMail ​ >> >> Le 26 janv. 2021 à 09:11, à 09:11, Pi Master >> ***@***.***> a écrit: >> >Hi, >> > >> >OK. Please follow my last recommendation about image, just to be >sure >> >that system is working properly and then together with you I will >setup >> > >> >your own image as you need. >> > >> >Kind Regards >> > >> >Ioannis >> > >> >On 26-Jan-21 9:56 AM, EricPineau-56 wrote: >> >> >> >> A little precision: I've measured the voltage on the battery this >> >> morning with my voltmeter, and I measured 4.14V. So the battery >is >> >good. >> >> >> >> — >> >> You are receiving this because you commented. >> >> Reply to this email directly, view it on GitHub >> >> >> >><#59 (comment)>, >> > >> >> or unsubscribe >> >> >> >><https://github.com/notifications/unsubscribe-auth/ACBH7BFDEJ5UMNUY6MSENHDS3ZYTHANCNFSM4WNOAVOA>. >> >> >> >-- >> >Ioannis >> > >> >www.pimodules.com >> >-- >> > >> >Pi Modules Legal Disclaimer >> >The content of this email is confidential and solely intended for >the >> >indicated addressee. Access to this email by anyone else is >> >unauthorized. If you are not the intended recipient be informed >that >> >disclosure, reproduction in any form, in part or whole, or >circulation >> >of the content of this email is prohibited and may be unlawful. In >this >> >case, please inform immediately the sender of the email. >> > >> > >> > >> >-- >> >You are receiving this because you modified the open/close state. >> >Reply to this email directly or view it on GitHub: >> >>#59 (comment) >> >> — >> You are receiving this because you commented. >> Reply to this email directly, view it on GitHub >> ><#59 (comment)>, > >> or unsubscribe >> ><https://github.com/notifications/unsubscribe-auth/ACBH7BEQTFHHWQDWUKJYAPLS3Z6INANCNFSM4WNOAVOA>. >> >-- >Ioannis >www.pimodules.com >-- > >Pi Modules Legal Disclaimer >The content of this email is confidential and solely intended for the >indicated addressee. Access to this email by anyone else is >unauthorized. If you are not the intended recipient be informed that >disclosure, reproduction in any form, in part or whole, or circulation >of the content of this email is prohibited and may be unlawful. In this >case, please inform immediately the sender of the email. > > > >-- >You are receiving this because you modified the open/close state. >Reply to this email directly or view it on GitHub: >#59 (comment) — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#59 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ACBH7BGCAQE47BESIZRB6ODS35BD3ANCNFSM4WNOAVOA>.

-- Ioannis www.pimodules.com -- Pi Modules Legal Disclaimer The content of this email is confidential and solely intended for the indicated addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient be informed that disclosure, reproduction in any form, in part or whole, or circulation of the content of this email is prohibited and may be unlawful. In this case, please inform immediately the sender of the email.

[EricPineau-56]

VID_20210127_205135000.mp4

here is the video, couldn't do better, cause of my very poor bandwidth.
The system is powered by the micro USB connector, but I also tried powering it with an external 12v source connected to the ups directly, without change.
The battery i sthe one you've send me a few weeks ago, a LIPO 1000mAh.
As I told you in a previous message, I've tested it with my multimeter, the voltage was 4.14V.
The "Magic" switch is now deconnected (to be sure there's no effect).
The OS is the one downloaded using the link you gave me yesterday.
The video starts on a cold boot.
As you can see, when the system has finished the startup, the UPS Led blinks about 2 times/s, the BAT Led is lighting continuously.
The CHG Led is lighting at the end of the video, but after a minute or 2, this Led goes OFF.
The INF Led (name CHG on your documentation ?) is flashing (what does it mean ?)
The pico status report is the same I transmited to you yesterday or the day before.
No other hardware connected to the RPI nor to the ups.
MAybe something could help : When I powered it for the fist time 2 weeks ago, the battery was connected, the UPS pico was pluged on the RPI, and the system installed was OpenPlotter V2. Each one mn after the boot, the system was rebooting. So I turned it off, unplugged the ups pico, and restarted the system to apply the installation procedure described in your documentation. Once done, I truned the RPI off again, plugged the pico in, and restarted the system. The "after 1mn auto reboot" didn't appeared again, but the ups pico didn't work.

[EricPineau-56]

I have to say that 3 years ago I already installed a UPS Pico on a RPI3, and it worked perfectly since the beginning, and still does. I'm surprised by these difficulties.

[PiModules]

If something is wrong with PCB, I send you of course new one(s), and probably UPS PIco HV4.0B as we are waiting for the new production batch very soon. So, Please do not stress, we will do it working on any way. But lets try to make working your system first. Now is too late (and we are all closed in our home prisons), so I will check your messages tomorrow during the day and answer with probably more questions or solution. BR Ioannis

On 28-Jan-21 12:43 AM, EricPineau-56 wrote: I have to say that 3 years ago I already installed a UPS Pico on a RPI3, and it worked perfectly since the beginning, and still does. I'm surprised by these difficulties. — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#59 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ACBH7BCGY5NF3NHHTJPGHDLS4CJIJANCNFSM4WNOAVOA>.

-- Ioannis www.pimodules.com -- Pi Modules Legal Disclaimer The content of this email is confidential and solely intended for the indicated addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient be informed that disclosure, reproduction in any form, in part or whole, or circulation of the content of this email is prohibited and may be unlawful. In this case, please inform immediately the sender of the email.