Unable to submit a new add-on version on Microsoft Partner Portal

[luongnh261]

Hi Support team,

My team has an add-on published on the Edge store.

Recently, we submitted a new version but received no response for a while, so we canceled it to submit another version with the latest updates. However, at the 4th step (Store listings), the Publish button is disabled.

Kindly help us asap, as we really need to update the new version to fix some bugs for our end users.

[luongnh261]

You can find the POC below

[Rahul-Bauri]

Hi @luongnh261 please share your ZIP package, HAR file, and extension details so our engineering team can debug the issue. We look forward to your response. Thank you!

FYI:
A HAR (HTTP Archive) file is a JSON-formatted archive that logs all network requests and responses during a browser session. It helps diagnose performance issues, API failures, and other web-related problems.

Steps to Collect a HAR File

1. Open Developer Tools

   • Press F12 or right-click the page and select Inspect.

2. Go to the Network Tab

   • In DevTools, click on Network.
   • Ensure Preserve log and Disable cache options are checked for accurate capture.

3. Start Recording

   • Refresh the page or reproduce the issue you want to capture.
   • The network activity will start logging automatically.

4. Stop and Export

   • Once the issue is reproduced, click Export HAR or Save all as HAR with content.
   • Save the file on your computer.

[luongnh261]

Thanks for your quick response. Is there any email address that I can send the package to (as I don't want it to be public)? For more information, our add-on is this one, just in case you need it.

[Rahul-Bauri]

@luongnh261 you can send the package and HAR file at ext_dev_support@microsoft.com, I would also suggest you do share a video recording the issue happening as well, Thank you!

[luongnh261]

Hi @Rahul-Bauri, I've sent it to the above email address. Many thanks.

[Rahul-Bauri]

Did you also send the zip package of your extension in the mail? I can't find it, could you double check and send that as well. Thanks!

[luongnh261]

I've just sent it again. If you don't receive it, I suppose Outlook doesn't allow sending such a file to avoid malware. If so, please tell, and I will upload it to Google Drive and send it to you.

[Rahul-Bauri]

Yeah, I did not receive it, please send via Google Drive, Thanks.

[luongnh261]

Sent! Thank you!!