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Troubleshooting - Quick Pointers and Tips

Message Loops

This is happens when a feedback loop happens between the webapp and a mobile number via the gateway due to autoreplies from the webapp.

See the Github Issue.

Solution: Add the offending number(e.g 800 or SAFARICOM) to the Outgoing Deny List in the webapp's app_settings configuration file.

  "multipart_sms_limit": 10,
  "outgoing_deny_list": "800, SAFARICOM",
  "contact_summary": ""