Customers ask why bots are needed for inbound webhooks and our developer documentation isn't clear and prescriptive in this area.
Key clarifications to focus on:
- It's not clear that the bot runs as the user that created it.
- It's not clear that if the user gets deactivated, the webhook is effectively deactivated, too
- There don't seem to be any recommendations about which user think should run them and why
- There's no talk about how to setup bot accounts to be the users for inbound webhooks
Customers ask why bots are needed for inbound webhooks and our developer documentation isn't clear and prescriptive in this area.
Key clarifications to focus on: