Shark IQ Integration can't be added - Unexpected error

[captrik]

The problem

Trying to add the Shark IQ Integration to my HA instance (via the Integration UI) always results in the same error message: "Unexpected error"

I've attached a stacktrace from the error log of HA core.

I've also followed the troubleshooting section of the integration documentation and turned off all adblockers - without luck.

What version of Home Assistant Core has the issue?

core-2021.11.5

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Shark IQ

Link to integration documentation on our website

https://www.home-assistant.io/integrations/sharkiq

Example YAML snippet

No response

Anything in the logs that might be useful for us?

2021-11-26 22:51:03 ERROR (MainThread) [homeassistant.components.sharkiq] Unexpected exception
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/sharkiq/config_flow.py", line 54, in _async_validate_input
    info = await validate_input(self.hass, user_input)
  File "/usr/src/homeassistant/homeassistant/components/sharkiq/config_flow.py", line 32, in validate_input
    await ayla_api.async_sign_in()
  File "/usr/local/lib/python3.9/site-packages/sharkiqpy/ayla_api.py", line 97, in async_sign_in
    self._set_credentials(resp.status, await resp.json())
  File "/usr/local/lib/python3.9/site-packages/sharkiqpy/ayla_api.py", line 73, in _set_credentials
    raise SharkIqAuthError(login_result["error"]["message"])
TypeError: string indices must be integers

Additional information

Submitting the form with a wrong username/password results in the exact same error and stacktrace.

[probot-home-assistant]

sharkiq documentation
sharkiq source
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[probot-home-assistant]

Hey there @ajmarks, mind taking a look at this issue as it has been labeled with an integration (sharkiq) you are listed as a code owner for? Thanks!
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[creativeosmose]

Hi there,
Same issue here with:
-HA 2021.12.7
-RV1000SEU
Could the Shark prod region environment be the issue? (I’m on the EU / Europe Prod apparently).
Thanks,

[captrik]

I'm in EU too.
I think this could be the problem.

For EU there is sharkclean.co.uk and sharkclean.de

There is also sharkclean.com. I've registered a second account there, which works with the login.
But there are no robots linked to this account. Trying to register a robot on sharkclean.com only tells me the my model number (RV1100S1EU) is invalid.

[creativeosmose]

Indeed..
I saw in another thread that the vacuums were region restricted..
I couldn’t find the API URL that HA connects to (and am unsure that they are 100% the same apart from the region.. so it may not even fix the issue).

[creativeosmose]

There seems to be a pull request on the initial repo:
ajmarks/sharkiq#11

Can someone with enough rights implement the changes on the HA official addon?

[creativeosmose]

Can anyone help on this issue please ?
I can support if any additional information is required (logs, etc), or for testing.
Thanks,

[JKing-B16]

I am having the same unexpected error issue here in Germany, and I too suspect that is the fact that Shark has region specific logins. IE, my login doesn't work on the US site, but only on the DE site.

Does anyone have any instructions on how to switch the branch that the OS is based on when running the HA OS on a Pi3?

Or is there any info on when the fix might be integrated. I would be happy to assist intesting.

[Draes]

That's it, the current integration does not work on the EU (Different servers)
I got it to work by creating a custom integration

Basically all i had to do was:

• copy the original integration from this repo
• remove the sharkiq dependency and add the source code for it instead
• apply the changes on this Pull Request
• place it on the custom_components directory

All this could have been avoided if that PR was merged, but since it has been more than 6 months with no news, i wouldn't expect it to be.

I can upload the custom integration if anyone needs it but i wont maintain it.

[superami-code]

Yes, please upload your integration. It would be greatly appreciated.

[Draes]

@superami-code here it is

[captrik]

@Draes thank you, very much appreciated!