IM reflects the pain of enterprises

[haoqiniao]

In order to prevent employees from using personal instant messaging software IM to chat during working hours, some companies have issued relevant regulations, explicitly prohibiting employees from using IM during work, and blocking them through technical means.

　　The pain of efficiency

　　Manager Liu of an electrical appliance manufacturing company in the Yangtze River Delta region was troubled by the problem of employees using IM to chat. "When arranging work, I always see many employees chatting on IM, and they will quickly close the program when they see this. The company does not object to employees using IM to discuss business. But most employees lack self-discipline in this regard." In the end, Manager Liu's company had no choice but to block IM.

　　In fact, the situation of Manager Liu's company is not an isolated case. According to a survey by an authoritative foreign organization, employees around the world spend an average of two hours chatting on IM during working hours, causing annual economic losses of up to 100 billion yuan.

　　Due to the convenience and immediacy of communication, personal instant messaging tools have been widely welcomed by individuals and even enterprises since their birth, and have almost become a must-have tool for everyone. However, because IM itself focuses on entertainment, in enterprise applications, employees who lack self-discipline often use it as a private chat tool during work. The abuse of IM by employees has become a huge hidden danger that affects efficiency and even operating costs.

　　A research agency calculated an account for the company and found that an employee with a monthly salary of 4,500 yuan would earn about 20 yuan per hour. Suppose he spends 1 hour every day on IM chatting, online shopping, or browsing entertainment information. Then, this employee will cause nearly 6,000 yuan in losses to the company every year. For a company with about 500 employees, the annual loss will be as high as 3 million yuan.

　　The hidden dangers caused by the abuse of IM have attracted the attention of enterprises and providers a few years ago. Tencent and other companies have launched [enterprise instant messaging]((http://www.rtcim.com) tools for this purpose. However, due to the lack of effective management mechanisms and expensive hardware deployment costs, the promotion and use of these [enterprise instant messaging]((http://www.rtcim.com) tools are not ideal.

　　security pain

　　The problem of low employee office efficiency caused by IM is already serious, but the increasingly exposed corporate information security problems have made business owners increasingly intolerable.

　　In recent years, the application of IM has greatly improved the operational efficiency of enterprises. However, due to the lack of effective management mechanisms and security guarantees, the loss, theft and abuse of corporate confidential information caused by IM are not uncommon, which has posed a serious threat to corporate information security.

　　Confidential business information, such as product design plans, R&D materials, market strategies, etc., is related to the life and death of an enterprise. In order to ensure that this confidential information is not leaked, many companies have established strict confidentiality systems. Some companies even restrict employees from bringing electronic products such as camera phones or USB flash drives into the company. However, enterprises have not built a "firewall" for information security. Employees who lack confidentiality awareness can easily leak business secrets through communication tools such as IM and forums.

　　In addition, viruses, worms, spyware and hybrid attacks spread through IM have emerged in an endless stream in recent years. For example, not long ago, a variant of a worm used a well-known instant messaging software to send malicious code to the user's "contacts" to obtain user information. Enterprises' business information security is in danger.

　　At present, more and more companies are trying to prevent information leakage caused by employees by monitoring IM content, but they are helpless against malicious attacks on IM on the network.

　　pain of decision

　　The efficiency issues and information security issues caused by IM eventually led to many companies killing it. But there is still controversy over the issue of companies blocking IM. Some departments in enterprises that really need to use IM to keep in touch with the outside world, such as the corporate marketing department, have complained about this.

　　The survey shows that 74% of IT decision-makers believe that instant messaging is very important to enterprise collaboration. However, 88% of IT decision-makers also expressed concerns about employee efficiency issues and corporate information security issues caused by IM.

RTC integrates email systems, video conferencing, electronic whiteboards, instant messaging, and other functions through cloud computing and Internet plus technology. Furthermore, RTC can synchronize information with PC terminals. Not only that, RTC's mobile terminal supports both Android and iOS mobile systems, breaking the barriers of space and media, truly achieving cross-platform office work.

RTC integrates various communication methods such as instant messaging, SMS, email, voice and video, file transfer, and groups. With communication and exchange as its core, enterprise management as its foundation, and business collaboration as its application, it achieves "anytime, anywhere, and on-the-go" communication, "manageable, controllable, and measurable" management, and "one-stop, comprehensive" application.

RTC is designed based on an organizational structure, with members at its core, and provides development interfaces in the form of plugins. While facilitating enterprise communication, it can serve as a foundational platform for third-party management systems such as OA, CRM, and other business systems, enabling a one-stop control platform.

Source code download link:https://github.com/haoqiniao/rtcim