Too few arguments to function User_model::insert_ex() - automatic user creation failes

[cypbro]

The ldap authentication of an user works but the automatic user creation insie testrail fails...

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Too few arguments to function User_model::insert_ex(), 11 passed in /var/www/testrail/app/drivers/auth/custom.php on line 142 and at least 12 expected

Details:
File: /var/www/testrail/app/models/user.php
Line: 651
Status Code: 500
Host: testrail.intern.plath.de
Uri: /index.php?/auth/login/XYZ: (POST)

Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/111.0
PHP: 7.3.33
Server: Linux 4.18.0-425.13.1.el8_7.x86_64 #1 SMP Tue Feb 21 19:25:54 UTC 2023 x86_64

name: email@address.org
password:
rememberme: 1

Trace:
at User_model->insert_ex (custom.php:142)
at Auth_custom_driver->_handle_success (custom.php:293)
at Auth_custom_driver->_login (custom.php:314)
at Auth_custom_driver->login (auth.php:750)
at Auth_library->_login_custom (auth.php:738)
at Auth_library->_login (auth.php:540)
at Auth_library->login (auth.php:67)
at Auth_controller->login (controller.php:257)
at Controller->_invoke_web_call (controller.php:168)
at Controller->_invoke_web (controller.php:120)
at Controller->_invoke (gizmo.php:129)
at require_once (index.php:114)

Version: 7.5.3.1000

[metajiji]

The same issue with apache image.
Version: 7.5.3.1000

[joshberry-wandisco]

I have this exact same error after upgrade to 7.5.3.1000 (non-docker). Anyone have any ideas?

[metajiji]

I believe the cause problem in encrypted file /var/www/testrail/app/drivers/auth/custom.php and can be fixed by TestRail team.

[mj2377]

I know this is old....but do we know what direction this went or what version had the fix? I can confirm that this issue began around 6.6x versioning, currently facing the same problem on server version. Thanks!

[mj2377]

Ok, never mind...I found this bug fix -> TR-4086 - "Too few arguments to function User_model::insert_ex()..." error during LDAP/AD integration with 7.8 (1136) build.
https://support.testrail.com/hc/en-us/articles/11173295328276-TestRail-7-8-0-Default-1136#h_01HQNZZVQ0HQATRRSM1QRCRAXK

[joshberry-wandisco]

I raised this issue to support and was advised to upgrade to 8.0.1.1029-ion81. I have not done so yet so could not say if this resolves the issue

[r-catania]

This has been driving us nuts.
In our case the issue happens when either the user does not exist or the email address does not match.

We had few users where the email domain had been changed so when the user would try to authenticate we would see the lookup against the database and the error Email address "<email_address>" unknown (at Auth_custom_driver->_handle_success) .

We had the option AUTH_CREATE_ACCOUNT set to true, but it seems that in 7.5 that is no longer working. At least it does not work for us anymore.

As long as the email address check works the error is not seen. So in our case the user must be created manually since the auto creation does not seem to work.
I hope this helps