2023-09-26-Form_Completers_Accessibility.md

Accessibility testing: Form Completers

2023-09-26 / Sprint 35

Aims

• To observe and draw insights from the experiences of ‘Form Completers’ with access needs

Users

• Members of the public with access needs
• 6 users

Methodology

• Usability Testing (Accessibility focus)

Key Headlines

• There was lots of positive feedback on how online forms help people with access needs complete forms.
• We identified some specific areas to consider around the design of forms and the potential to get help on the ‘Check your answers’ page.
• Whilst GOV.UK Forms does a lot to improve accessibility, this work highlighted that content in questions and guidance is also an important factor in how accessible a form is.

Supporting Evidence

• Report
• Playback
• Additional documents