Formester Enagage: Whatsapp Integration

[ankitsinghaniyaz]

As a business, I'm collecting a lot of useful information like email and phone numbers. Now I want to engage these leads through Formester.

This will be a totally new verticle inside of Formester. We will create new side navigation. It will have two parts:

1. Collect - the current formester system will go inside fo this
2. Engage - this will allow people to engage these users for which they have already collected leads

We will allow people to engage using WhatsApp/SMS/Email - in all of these we need to give multiple options:

1. We will use services and create account on behalf of these users like heroku does for us. LIke creating a redis, or logtail account. Then we'll make use of these services to help them engage. The billing will need to be adjusted to add charges for these services that they will use. If they don't use the engage module, they don't pay for it.
2. Bring your own API and we can just connect to it. People maybe have an existing smpt account, WhatsApp business account and SMS subscription, so those should be standard integration. In this model they will pay a fix amount per integration they use.

Reference: checkout other services that are offering such services @DeeptanshuPrasad did one seminar on one of a product who does this we can try them and get UI/etc built out for this. Let's send this to Aditya for UI generation. Some ideas:

• Wati
• DoubleTick

We can also refer ListMonk on how they are doing it for UI inspiration.