The Win10 system is unable to obtain data

[chengwei88888]

The Win10 system is connected to the device and cannot retrieve data. The Win11 system is functioning normally, and this is an issue that has occurred in the past two weeks.

[markvideon]

Could this be an issue with Windows itself? What version of Windows are you running, are you able to provide more specific release information?

[chengwei88888]

这可能是Windows本身的问题吗？您运行的是哪个版本的Windows，您能提供更具体的发布信息吗？

I was able to use it three weeks ago, but it's not working since then. Now it's Win11, but Win10 is connected and data cannot be obtained