Can no longer update User Settings

[kelaita]

Hello,

Thank you for this great app. I'm using it with a Kwikset 914 and have never had any issues.

Until today.

I updated one of my 15 users and when I saved the changes, I got a permission error - something about 'you don't have permission to do that' (sorry, can't remember the exact wording).

It looks like the changes were accepted as I can see them in the app's activity list and I can see them in my User Lock Manager page in graph.api.

The problem is this: I can no longer get into User Settings on the app. When I click on it, the UI busy wheel comes up for a second or two, but then goes away and UI never takes me to the User Setting page. It just stays on the current page that shows the selected lock, number of users, User Settings, etc.

I tried rebooting the hub, restarting the app, and increasing the number of users. But I still cannot get into the User Settings page.

Any ideas? Thanks very much.

Paul

[kelaita]

Here is what Live Logs is reporting:

java.lang.NullPointerException: Cannot get property 'code14' on null object @ line 372

[kelaita]

Given that the code14 seems to be the problem, I tried changing number of users to 13 which then no longer showed code14 (the 14th user).

At that point, I was able to get into User Settings.

However, when I changed it back to something >= 14, it again is throwing the Java exception and not letting me into that screen.

So, there seems to be something about that user it doesn't like. The name has no special characters, the code was a simple 4-digit number. I did select 'Burn after one use' which I never use, but not sure if that would be the problem.

So now the problem is that I can't seem to enter a 14th user. By the way, I did have a 14th user before this one that was using the same slot. All I did today was change the user's name, the code, and the burn flag.