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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8" />
<title>Return Policy - Galico Home Comfort Inc.</title>
<meta content="width=device-width, initial-scale=1.0" name="viewport" />
<meta name="author" content="Galico">
<link rel="canonical" href="https://galico.ca">
<meta property="og:title" content="Galico | Professional Gas Installation">
<meta property="og:description" content="Providing reliable gas services for home builders and homeowners in West Ottawa, Ontario.">
<meta property="og:image" content="https://galico.ca/img/Galico_logo_240px.png">
<meta property="og:url" content="https://galico.ca">
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<style>
/* Banner styling */
#disclaimer-banner {
position: fixed;
bottom: 0;
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width: 100%;
background-color: #ff9913; /* orange background */
color: #ffffff; /* White text */
text-align: center;
padding: 15px;
font-size: 16px;
z-index: 1000;
font-family: Arial, sans-serif;
}
#disclaimer-banner a {
color: #ffff66; /* Light yellow for links */
text-decoration: underline;
margin-left: 10px;
}
</style>
</head>
<body>
<!-- Disclaimer Banner Start -->
<!-- <div id="disclaimer-banner">
NOTICE: <b>Galico Gas Services is temporarily closed.</b> Scheduled to reopen on April 1, 2025.
</div> -->
<!-- Disclaimer Banner End -->
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<div
id="spinner"
class="show bg-white position-fixed translate-middle w-100 vh-100 top-50 start-50 d-flex align-items-center justify-content-center"
>
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<div
class="h-100 d-inline-flex align-items-center border-start border-end px-3"
>
<small class="fa fa-phone-alt me-2"></small>
<small>(343) 464-2219</small>
</div>
<div class="h-100 d-inline-flex align-items-center border-end px-3">
<small class="far fa-envelope-open me-2"></small>
<small>hello@galico.ca</small>
</div>
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<small class="far fa-clock me-2"></small>
<small>8 AM - 8 PM (Weekdays & Weekends)</small>
</div>
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<small>/galicogas</small>
</a>
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class="navbar navbar-expand-lg bg-white navbar-light sticky-top px-4 px-lg-5 py-lg-0"
>
<a href="index.html" class="navbar-brand d-flex align-items-center">
<h1 class="m-0">
<img src="img/logo.jpg" alt="Galico logo">
</h1>
</a>
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<a href="index.html" class="nav-item nav-link">Home</a>
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<a class="nav-link dropdown-toggle" data-bs-toggle="dropdown">Our Products</a>
<div class="dropdown-menu bg-light m-0">
<a href="waterheater.html" class="dropdown-item">Tank Water Heater</a>
<!-- <a href="tankless.html" class="dropdown-item">Tankless Water Heater</a> -->
</div>
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<div class="nav-item dropdown">
<a
href="#"
class="nav-link dropdown-toggle"
data-bs-toggle="dropdown"
>Our Services</a
>
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<a href="gasconnection.html" class="dropdown-item">Gas Connection</a>
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<a class="nav-link dropdown-toggle" data-bs-toggle="dropdown">About Us</a>
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<a href="https://substack.com/@galico" target="_blank" class="dropdown-item">Blog</a>
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<a href="tel:+13434642219" class="nav-item nav-link"><span class="border border-primary px-2 py-2">(343) 464-2219</span></a>
</div>
</div>
</nav>
<!-- Navbar End -->
<!-- Page Header Start -->
<div
class="container-fluid page-header py-5 mb-5 wow fadeIn"
data-wow-delay="0.1s"
>
<div class="container text-center py-5">
<h1 class="display-4 text-white animated slideInDown mb-4">Return Policy</h1>
</div>
</div>
<!-- Page Header End -->
<h1>Return & Refund Policy</h1>
<h2>Returns Accepted</h2>
<p>Yes — returns are accepted under the conditions outlined below.</p>
<h2>Return Window</h2>
<ul>
<li>Returns must be requested within <strong>30 days</strong> from the date of installation or delivery (whichever occurs first).</li>
</ul>
<h2>Condition of Return</h2>
<p>To be eligible for a return:</p>
<ul>
<li>The water heater must have been purchased directly from Galico Home Comfort Inc.</li>
<li>The unit must have been installed by Galico Home Comfort Inc.</li>
<li>The product must be in safe, serviceable condition.</li>
<li>The product must not be altered, misused, relocated, or damaged.</li>
</ul>
<h2>Non-Returnable Items</h2>
<p>Returns are not accepted for:</p>
<ul>
<li>Products installed by a third party</li>
<li>Products that have been modified or tampered with</li>
<li>Damage caused by freezing, flooding, electrical issues, gas supply issues, improper venting, or misuse</li>
<li>Custom-order or special-order equipment, unless defective</li>
</ul>
<h2>Refund Method</h2>
<ul>
<li>Refunds are issued to the original form of payment.</li>
</ul>
<h2>Refund Timing</h2>
<ul>
<li>Refunds are processed within <strong>7–10 business days</strong> after equipment removal and inspection.</li>
</ul>
<h2>Refund Amount</h2>
<ul>
<li>Refunds apply to the equipment purchase price only.</li>
<li>Installation, permits, disposal, diagnostic fees, and labor are non-refundable.</li>
<li>Any promotional incentives (rebates, gifts, vacations, discounts) may be voided or deducted from the refund amount.</li>
</ul>
<h2>Return Shipping / Removal</h2>
<ul>
<li>No shipping is required. Equipment removal is performed by Galico Home Comfort Inc.</li>
<li>The customer must provide reasonable access for equipment removal.</li>
<li>Removal is scheduled at our earliest reasonable availability.</li>
</ul>
<h2>Exchanges</h2>
<ul>
<li>Exchanges are not offered.</li>
<li>Defective products are handled under the manufacturer’s warranty.</li>
</ul>
<h2>How to Start a Return</h2>
<p>To request a return, contact us within 30 days:</p>
<p>
<strong>Email:</strong> <a href="mailto:hello@galico.ca">hello@galico.ca</a><br>
<strong>Phone:</strong> <a href="tel:+3434642219">(343) 464-2219</a>
</p>
<p>Please include your name, installation address, invoice number, and reason for return.</p>
<h2>Legal Rights</h2>
<p>This policy does not affect your rights under applicable Ontario consumer protection laws.</p>
</main>
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class="container-fluid bg-dark footer mt-5 pt-5 wow fadeIn"
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id="contact"
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<!-- <h1 class="text-white mb-4">
Galico
</h1> -->
<h4 class="text-light mb-4">Galico</h4>
<p>
We are a <b>Ga</b>s <b>li</b>censed <b>co</b>mpany (Galico) that specialized in natural gas and liquid propane applications. Including, gas appliance connection/hookup, gas fitting, heating/hydronic and water heater installation. Located in Almonte, Ontario, we serve Ottawa, Arnprior, Carleton Place, Perth, Smiths Falls, and the surrounding areas.
</p>
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<h4 class="text-light mb-4">Contact</h4>
<p><i class="fa fa-map-marker-alt me-3"></i>Almonte, Ontario</p>
<p><i class="fa fa-phone-alt me-3"></i>(343) 464-2219</p>
<p><i class="fa fa-envelope me-3"></i>hello@galico.ca</p>
</div>
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<h4 class="text-light mb-4">Quick Links</h4>
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<a class="btn btn-link" href="faq.html">FAQs</a>
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<h4 class="text-light mb-4">TSSA Registered Contractor</h4>
<p>FS-R-51200</p>
<img src="img/cp-chamber-w1.png" class="img-fluid" alt="Member of the Carelton Place and Districts Chamber of Commerce">
</div>
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<!-- <p>Gas Appliance Installation · Gas BBQ Installation · Gas BBQ Connection · Gas Cooktop Installation · Gas Grill Installation · Gas Fire pit Installation · Gas Fireplace Installation · Gas Fitter · Gas Range Installation · Gas Oven Installation · Gas Pipe Installation and Repair · Gas Technician · Gas Water Heaters · Generac Contractor · Generac Dealer · Generac Generator · Hot Water Tanks · Hydronic Heating System Installation · Furnace Installation · Furnance Maintenance · Natural Gas Installation · Running Gas Line · Switch from Electric to Natural Gas · Radiant Floor Installation · Smart Thermostat installation · Standby Generator Installation · Tankless Water Heater Installation
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© <a href="#">Galico Home Comfort Inc.</a>, All Right Reserved.
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